5215 IP Phone User Guide

USER GUIDE
3300 ICP - 6.0
Contents
1
ABOUT YOUR PHONE
Using the 5215 IP Phone in Remote Mode
About Feature Access Codes
For Users on Resilient 3300 ICP Systems
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Protect your hearing
Angle the phone for easier viewing
3
3
3
3
3
4
4
5
CUSTOMIZING YOUR PHONE
Ringer Control
Handset Receiver Volume Control
Speaker Volume Control
Display Contrast Control
Feature Keys
Language Change
5
5
5
5
5
6
6
MAKING AND ANSWERING CALLS
Make a call
Answer a call
Redial
Redial - Saved Number
Speed Call Keys
Speed Call - Personal
On-Hook Dialing
Auto-Answer
6
6
6
7
7
8
8
8
-i-
9
CALL HANDLING
Hold
Transfer
Conference
Conference Split
Swap
Call Forward
Call Forward - Remote
Call Forward - End Chaining
Call Forward - Override
Messaging - Advisory
Messaging - Callback
Messaging - Cancel Callback
Messaging - Cancel All Callbacks
9
9
10
10
10
11
12
13
13
13
14
14
14
15
USING ADVANCED FEATURES
Account Codes
Call Park
Call Pickup
Campon
Do Not Disturb
Override
Paging
Direct Paging
Handsfree Operation
Headset Operation
Headset Operation (with Feature Control Switch)
Music
Group Paging / Meet Me Answer
Trunk Flash
Record a Call
Hot Desking
Tag Call
Call History
15
15
15
16
16
16
16
17
18
19
20
20
21
21
22
23
24
25
27
FEATURE ACCESS CODES
-ii-
ABOUT YOUR PHONE
The Mitel Networks 5215 IP phone has ten fixed-function keys ( SUPERKEY,
MESSAGE, HOLD, CANCEL, TRANS/CONF, REDIAL, SPEAKER,
MICROPHONE, ,
)and seven personal keys with built-in status
indicators. The personal key on the bottom left is always your Prime Line;
the remaining personal keys can be programmed as:
z
z
z
Feature keys (for example, Swap). You can program feature keys using
the Desktop Tool. Your administrator can also program feature keys.
Speed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
Line Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your telephone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel or SuperKey to back up
one menu level.
-1-
1.
2.
3.
4.
5.
Display
Message Waiting Indicator
Fixed-Function Keys
Volume Control
Programmable Feature Keys
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation
will disable your handset microphone. Disconnecting the headset at the jack
or at the quick-disconnect plug restores handset operation.
Telephone status indicators
When line is
the indicator is
Idle
Busy
Ringing
On hold at your set
On hold at another set
Off
On
Flashing slowly
Flashing rapidly
Flashing slow on/fast off
-2-
Using the 5215 IP Phone in Remote Mode
Remote Mode allows the 5215 IP Phone to be used in the home or in other
locations away from the office. For information on how to program the 5215
IP Phone for remote operation, refer to the Remote IP Phones Guide
available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If during a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashing rectangle on the display. The rectangle remains until the
switch to the primary system is complete.
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
-3-
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Angle the phone for easier viewing
The stand built into your phone tilts to give you a better view of the keys.
To tilt your telephone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into
either the upper or lower notches on the back of the phone.
-4-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the set is ringing:
z
Press
,
.
To adjust the Ringer Pitch while the set is idle:
1.
2.
3.
4.
5.
6.
7.
Press
Press
Press
Press
Press
Press
Press
SUPERKEY.
# until "Ringer Adjust?" appears.
*.
*.
, .
#.
SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
z
Press
,
.
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
z
Press
,
.
Display Contrast Control
To adjust the Display Contrast while your set is idle:
,
.
Feature Keys
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key.
3. Press SUPERKEY.
-5-
Language Change
To change the display language:
1.
2.
3.
4.
5.
6.
Press
Press
Press
Press
Press
Press
SUPERKEY.
# until "Language?" appears.
*.
*.
# until the desired language appears.
*.
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
-ORPress a Speed Call key
-ORPress REDIAL.
Answer a call
z
Lift the handset.
-ORPress the flashing Line appearance key and lift the handset.
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
-6-
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial **79.
To Redial a saved number:
1. Lift the handset.
2. Dial *6*.
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1.
2.
3.
4.
5.
6.
Press SUPERKEY.
Press # until "Personal Keys?" appears.
Press *.
Press a personal key that isn't a line key.
Press *.
Do one of the following:
„ To enter a new number, dial the number (press HOLD between digits
to create a one-second pause during dialing; press HOLD more than
once to lengthen the pause).
„ To enter a trunk flash, press TRANS/CONF. (See "Trunk Flash" for
more information about the use of this feature.)
„ To enter the last number dialed, press REDIAL.
7. Press the personal key again.
8. Do one of the following:
„ To make the number private, press *.
„ To keep the number visible, press #.
9. Press SUPERKEY.
-7-
Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial 58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1.
2.
3.
4.
Lift the handset.
Dial 67.
Enter an index number between 00 and 09.
Dial the number to be stored (press Hold between digits to create a onesecond pause during dialing; press Hold more than once to lengthen the
pause).
5. Hang up.
On-Hook Dialing
To dial without lifting the handset:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Lift the handset.
Auto-Answer
To enable or disable Auto-Answer:
z
Press the Auto-Answer feature key.
To answer a call when you hear ringback:
z
Lift the handset.
-8-
CALL HANDLING
Hold
To place a call on Hold:
z
Press Hold.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another station:
z
Press the flashing line key.
-ORDial **1 and the number of the station that placed the call on Hold.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
„ To complete the Transfer, hang up.
„ To announce the Transfer, wait for an answer, consult, and hang up.
„ To cancel the Transfer, press CANCEL.
To transfer an active call during headset operation:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.
-9-
Conference
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1.
2.
3.
4.
Press TRANS/CONF.
Dial the number of the next party.
Wait for an answer.
Press TRANS/CONF.
To leave a Conference:
z
Hang up.
Conference Split
To Split a Conference and speak privately with the original party:
1. Press TRANS/CONF.
2. Dial *41.
Swap
To call another party when you are in an established two-party call:
1. Press TRANS/CONF.
2. Dial the number.
To alternate between the two parties:
z
Press the Swap/Trade feature key.
-10-
Call Forward
Call Forward lets you redirect incoming calls to an alternate number. Always
redirects all incoming calls regardless of the state of your telephone. B-Int
redirects internal calls when your telephone is busy, and B-Ext redirects
external calls when your telephone is busy. NA-Int redirects internal calls
after several rings if you don't answer, and NA-Ext redirects external calls
after several rings if you don't answer.
Note: For information about "I'm Here?", see Call Forward - Remote.
To program Call Forward:
1.
2.
3.
4.
5.
6.
7.
8.
Press SUPERKEY.
Press # until "Call Forwarding?" appears.
Press *.
Press # until the type of Call Forward that you want to set up appears
(see above).
If a number is already programmed, press *.
Press *.
Dial the destination number.
Press , .
To turn Call Forward on and off (once it has been programmed):
1.
2.
3.
4.
5.
Press
Press
Press
Press
Press
SUPERKEY.
# until "Call Forwarding?" appears.
*.
*.
#.
-11-
Call Forward - Remote
To forward calls from a remote station to your current location:
1. Press SUPERKEY.
2. Press # until "Call Forwarding?" appears.
3. Press *.
4. Press # until "I'm Here?" appears.
5. Press *.
6. If a number is already programmed, press *.
7. Press *.
8. Dial the extension number of the remote station.
9. Press *.
10.Press
.
To cancel Call Forward - Remote from the station that set the remote
forwarding:
1.
2.
3.
4.
Lift the handset.
Dial **77.
Dial the extension of the remote station.
Hang up.
To cancel Call Forward - Remote from the station that was forwarded:
1.
2.
3.
4.
5.
6.
7.
Press
Press
Press
Press
Press
Press
Press
SUPERKEY.
# until "Call Forwarding?" appears.
*.
*.
*.
#.
SUPERKEY.
-12-
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.
Call Forward - Override
To override Call Forward and ring a station:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
Messaging - Advisory
To turn Messaging - Advisory on:
1.
2.
3.
4.
Press
Press
Press
Press
SUPERKEY.
*.
# until the desired message appears.
*.
To turn Messaging - Advisory off:
1. Press SUPERKEY.
2. Press *.
3. Press *.
-13-
Messaging - Callback
To leave a Callback Message on a telephone when you hear busy or
ringback tone:
z
Press MESSAGE.
To respond to a message waiting condition on your telephone:
1. Press MESSAGE.
2. Do one of the following:
„ To call the message sender, press #.
„ To erase the message, press *.
To answer a Callback:
z
Lift the handset.
Messaging - Cancel Callback
To cancel a Callback:
1.
2.
3.
4.
Lift the handset.
Dial #1*.
Dial the number of the called station.
Hang up.
Messaging - Cancel All Callbacks
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
-14-
USING ADVANCED FEATURES
Account Codes
To use Forced Account Codes:
1. Lift the handset.
2. Dial the Account Code digits.
3. Press #.
To enter an Account Code during a call:
1.
2.
3.
4.
5.
Press TRANS/CONF.
Dial **3.
Dial the Account Code digits.
Press #.
Press CANCEL.
Call Park
To retrieve a call parked by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the console ID and the Hold Slot number.
Call Pickup
To answer a call that is ringing at another station in your Pickup
Group:
1. Lift the handset.
2. Press the Pickup feature key.
To answer a call that is ringing at a station not in your Pickup Group:
1. Lift the handset.
2. Dial **6.
3. Dial the number of the ringing station.
-15-
Campon
To Campon to a busy station:
z
Press the Wait feature key.
To retrieve a call when you hear Campon tone:
z
Press the Trade feature key.
Do Not Disturb
To activate or deactivate Do Not Disturb:
z
Press the Do Not Disturb feature key.
To activate Do Not Disturb from a remote station:
1.
2.
3.
4.
Lift handset.
Dial **5.
Dial the number of the station to which Do Not Disturb is to apply.
Hang up.
To deactivate Do Not Disturb from a remote station:
1.
2.
3.
4.
Lift handset.
Dial ##5.
Dial the number of the station with Do Not Disturb activated.
Hang up.
Override
To use Override when you encounter busy or DND tone:
z
Press the Intrude feature key.
Paging
To use Paging:
1.
2.
3.
4.
Lift handset.
Press the Pager feature key.
Dial the Paging zone number (if required).
Make the announcement.
-16-
Direct Paging
Direct Paging allows you to page a party through their telephone speaker. If
the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call.
To page a party:
1.
2.
3.
4.
Lift the handset.
Dial *37.
Dial the extension number.
Speak to the dialed party after the tone.
To answer a Direct Page (indicated by a single burst of tone):
z
Lift handset.
-17-
Handsfree Operation
To use Handsfree Operation to make calls:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Communicate by using the speaker and the microphone.
To use Handsfree Operation to answer calls:
1. Press the flashing line key.
2. Communicate by using the speaker and the microphone.
To hang up while using Handsfree Operation:
z
Press SPEAKER.
To temporarily disable the microphone during Handsfree Operation:
z
Press MICROPHONE (the microphone LED turns off).
To re-enable the microphone and return to the conversation:
z
Press MICROPHONE (the microphone LED turns on).
To switch from Handsfree Operation to the handset:
z
Lift the handset.
To return to Handsfree Operation:
1. Press SPEAKER.
2. Replace the handset.
-18-
Headset Operation
To enable Headset Operation:
z
Press the Headset feature key.
To answer a call (when Auto Answer is disabled):
z
Press the flashing line key.
To hang up:
z
Press CANCEL.
To disable Headset Operation:
z
Press the Headset feature key.
-19-
Headset Operation (with Feature Control Switch)
IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch
must be installed in the dedicated headset jack (the jack nearest the front of
the set). Installation will disable your handset microphone. Disconnecting
the headset at the jack or at the quick-disconnect plug restores handset
operation. If handset operation is required for an extended period of time,
you should press the Headset feature key to return the telephone to handset
mode.
To enable Headset Operation:
z
Press the Headset feature key.
To answer a call:
z
Press flashing Line Appearance key
-ORQuickly press and release the headset's feature control switch.
To mute the headset microphone:
z
Press and hold the headset's feature control switch.
To hang up:
z
Press CANCEL.
-ORQuickly press and release the headset's feature control switch.
To disable Headset Operation:
z
Press the Headset feature key.
Music
To turn Music on and off when the set is idle:
z
Press the Music feature key.
-20-
Group Paging / Meet Me Answer
Group Paging allows you to page a group of telephones through their built-in
speakers. You can belong to to as many as three paging groups with one
group designated as your "prime" group.
When you need to respond to a Group Page but don't know the identity or
extension number of the paging party, use the Meet Me Answer feature. You
have up to 15 minutes after receiving the page to use Meet Me Answer.
To make a Group Page:
1. Lift the handset.
2. Press Direct Page or dial *37.
3. Do one of the following:
„ To page your prime page group, press #.
„ To page a specific page group, dial the page group directory number.
4. Speak to the dialed party after the tone.
To respond to a Group Page by using Meet Me Answer:
1. Lift handset.
2. Dial *88.
3. Do one of the following:
„ To respond to a page from your prime page group, press #.
„ To respond to a page from a specific page group, dial the page group
directory number.
Trunk Flash
The Trunk Flash feature allows you to access Centrex features (if available)
while you are talking on an outside call.
To flash a trunk while talking on an outside call:
1.
2.
3.
4.
Press TRANS/CONF.
Dial *57 for a single flash or *56 for a double flash.
Wait for dial tone.
Dial the Centrex feature access code.
-21-
Record a Call
This feature uses your voice mail system to record your telephone
conversations.
Note: You may be required by law to inform the other party that you are
recording the conversation. For specific instructions, consult your system
administrator.
To start recording while on a 2-party call:
z
Press the Record Call key. (See Feature Keys elsewhere in this guide for
instructions on programming a Record Call key to your phone.)
Note: Your system may be programmed to automatically begin recording
external calls when you or the other answers.
To stop and save a recording:
z
Press the Record Call key.
Putting the call on hold saves the recording; taking the call off hold starts a
new recording. Depending on system programming, hanging up, or pressing
TRANS/CONF or a DSS/BLF key, may also save the recording.
To stop and erase a recording:
z
Press CANCEL.
To listen to a recording:
1. Lift the handset.
2. Access your voice mailbox.
3. Follow the prompts to retrieve the recording.
-22-
Hot Desking
Hot Desking allows you to log into the telephone system from any phone
designated as a Hot Desk phone. Simply log in at the phone using your
assigned Hot Desk User Extension Number and the phone immediately
assumes all your speed dials, features keys, call forwarding setup, and line
appearances - even your language preference for the display. Any changes
you make to the phone while you are logged in--for example, adding a
speed dial--are saved to your personal profile. Logging in activates your
profile on any phone that supports Hot Desking.
Note: All Hot Desking profiles have 13 programmable keys. If you log into a
phone that has a fewer number of keys, the extra ones are "hidden". Only
the use of the extra keys is lost, not the features assigned to them.
To log into a Hot Desking phone (the phone must be idle):
1.
2.
3.
4.
Dial 222.
Press *.
Enter your Hot Desk User Extension Number
Press *.
To log out of Hot Desking phone (the phone must be idle):
1. Dial 333.
2. Press #.
3. Press the *.
Note: Your profile can only be active on one phone at a time. If you log in
from another phone without logging out from the first one, the system will
automatically deactivate your profile on the first phone.
Hot Desk Remote Logout
A user that has forgotten to log out of a Hot Desking phone can be logged
out using any phone that supports Hot Desk Remote Logout.
To remotely log out a Hot Desking phone:
1. Dial 111.
2. Dial the Hot Desk User Extension Number that you want to log out.
-23-
Tag Call
Tag Call allows you to signal that you are the victim of a threatening or
malicious call. Using the tag, your system administrator or telephone
company can identify the source of the call and provide this information to
appropriate personnel or authorities.
CAUTION: Tagging a non-malicious call may result in fines or other
penalties.
To tag a malicious call:
z
z
z
Press the Tag Call feature key while the call is in progress.
See "Feature Keys" elsewhere in this guide for information on
programming a Tag Call feature key to your phone.
-ORPress TRANS/CONF.
Dial *55.
If the call was successfully tagged "Thank You" is shown on the display;
otherwise, "Not Allowed" is displayed.
Note: Tag Call can be used on active two-party calls only. Calls on hold and
conference calls cannot be tagged.
-24-
Call History
Call History keeps track of the names (if available) and telephone numbers
of missed calls, answered incoming external calls, and outgoing external
calls. Once enabled on your phone by your system administrator, it functions
automatically.
To display the call history, and view call detail:
1. Press the Call History feature key. The total number of missed calls is
displayed in brackets ( ), the number of new missed calls is indicated
with a *.
2. To browse though the list of missed calls, press the * key (Yes), followed
by the UP and DOWN keys to scroll through the list. To view answered
or outgoing calls, press the # key (No) once for answered, twice for
Outgoing. Use the UP and DOWN keys to scroll through the list of
answered or outgoing calls.
3. To view the number of the call, press the # key (Options).When the
options screen is displayed, press the * key (Details) to display the
number. From the number display, press the # key (Next) to display the
call time and date.
To return a call:
1. Display the call you want to return.
2. Do one of the following:
„ If the call is internal, and the caller name is known, press the * key
(Call). For unknown numbers, the * key is not displayed.
„ If the call is external, and you normally need to precede external calls
with a digit such as 9, its likely that your system administrator has
programmed your system to insert the 9 for you. In this case,
pressing the * key (Call) initiates the call immediately. Sometimes
the system will be unable to complete the dialing automatically. When
this happens, you can edit the dialed digits manually by pressing the
# (Clear) key. Use the # key to delete the left-most digit, and then
type the digits to insert them. When you have the dial string edited to
suit your needs, press the * key (Call) to dial the number.
-25-
To delete all missed, answered, or outgoing call logs:
1. After selecting the type of logs you wish to delete, press the # key
(Delete All).
2. Confirm that you do want to delete all items by pressing the * key (Yes).
To delete a particular call from the call log:
1. With the call log that you want to delete displayed, press the # key
(Options). The Options menu is displayed.
2. Press the # key (Delete) to delete the log.
-26-
FEATURE ACCESS CODES
Save Last Number
**79
Repeat Last Number Saved
*6*
Personal Speedcall - Invoke
58
Personal Speed Call - Upper Range Index Number 09
Personal Speedcall - Store
67
Call Hold - Remote Retrieve
**1
Conference Call Split
*41
Cancel Call Forwarding Follow Me - Remote
**77
Call Forwarding - End Chaining
64
Cancel Call Forwarding - End Chaining
**73
Call Forwarding - Override
*1*
Callback - Cancel Individual
Callback - Cancel
Account Code
Call Park - Remote Retrieve
Call Pickup - Directed
Do Not Disturb - Remote
Do Not Disturb - Cancel Remote
Direct Page
Meet Me Answer
Trunk Single Flash
Trunk Double Flash
Hot Desking Login
Hot Desking Logout
#1*
#1
**3
*23
**6
**5
##5
*37
*88
*57
*56
222
333
Remote Hot Desking Logout
Tag Call
111
*55
-27-
TM,
® Trademark of Mitel Networks Corporation.
© Copyright 2005, Mitel Networks Corporation.
All rights reserved.
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