NuPoint Agent allows you to use a touch-tone telephone to change most callbox settings. Accessing a callbox with the same number as your mailbox • log in to your mailbox • Press immediately after logging in • Enter the callbox passcode when prompted (default passcode is 0) * Accessing a callbox with a different number than your mailbox • • • • Log in to your main callbox (callbox with the same number as your mailbox) Press # immediately after logging in Enter the callbox number followed by when prompted Enter the callbox passcode when prompted (default passcode is 0) * Accessing a mailbox from a callbox with the same number • Go to the top level menu of your main callbox (press 9 to move up one level) • Press • Enter your mailbox passcode when prompted * NOTE: Pressing NuPoint Agent Main Menu This guide explains how to change these callbox segments 1 2 4 5 6 8 9 * will only move you from a callbox to a mailbox of the same number. Override Enable or disable override call routing Schedule Change weekly call routing schedule (holiday schedules cannot be changed through the telephone) Greeting Record callbox greeting NuPoint Agent™ Menu User Guide for Telephone Administration Record menu greeting, change how many times the menu greeting plays to callers, enable or disable multikey menus, assign call routing functions to specific keys. Auto – Exit Change call routing Other Owner functions 9150-953-242-NA Issue 2 Change passcode, record/change calling party announcements Exit this Menu ®,™ Trademark of MITEL Corporation. © Copyright 2000, Mitel Corporation. NuPoint Messenger, NuPoint Voice, NuPoint Fax, NuPoint Agent are trademarks of Mitel Corporation. Printed in Canada. All rights reserved. All brand and product names are claimed or registered marks of their respective owners. 11 Override Functions 1 Override enabled Review override 2 Disable override Exit with current override 3 Override disabled 9 Blind transfer 1 1 Enter extension 1 Monitor transfer 2 Move caller to another callbox 2 Define transfer method 2 Exit this menu 9 Transfer caller to an extension 3 Ring busy options 3 Transfer caller to the attendant 4 If this is acceptable Enable override Transfer to Extension Menu Override action is announced Disconnect caller Transfer caller to voicemail Keep caller in this callbox Exit this menu 5 6 Ring no answer options 4 Invalid transfer options 5 Exit this menu 9 7 9 Transfer to Voicemail Menu If this is acceptable 1 Move caller to a callbox 2 Transfer caller to the attendant 4 Disconnect caller 5 Transfer caller to voicemail 6 Allow caller to input mailbox number 1 Keep caller in this callbox 7 Transfer to a specific mailbox 2 Exit this menu 9 4 Greeting Functions Your callers will be greeted with... (content of greeting is announced) Schedule Functions Please enter the day of the week Sunday 1 Monday Add an entry to your schedule 1 Review your current schedule 2 Exit this menu 9 Tuesday 2 3 Wednesday 4 Thursday 5 Friday 6 Saturday 7 Please enter the start time Each schedule entry for the day selected is announced with the start time followed by... Move caller to another callbox 2 Transfer caller to an extension 3 Transfer caller to the attendant 4 Disconnect caller 5 Transfer caller to voicemail 6 Keep caller in this callbox 7 Exit this menu 9 Transfer to Extension Menu (See “Transfer to Extension Menu” in Override Functions) Transfer to Voicemail Menu (See “Transfer to Voicemail Menu” in Override Functions) Automatic Exit Functions If this is acceptable 1 Move caller to another callbox 2 Transfer caller to an extension 3 Transfer caller to the attendant 4 Disconnect caller 5 Transfer to Extension Menu (See “Transfer to Extension Menu” in Override Functions) (Re)record greeting 1 Review the current greeting 2 Delete the current greeting 8 Transfer caller to voicemail 6 Exit with current greeting 9 Exit with current entry 9 Review transfer announcement 1 Rerecord announcement 1 Ring busy announcement 2 Review announcement 2 Ring no answer announcement 3 Delete announcement 3 Invalid transfer announcement 4 Exit this menu 9 Exit this menu 9 5 Menu Functions The automatic exit will... (current setting is announced) Your callers will hear this menu (or) no menu is recorded If this is acceptable 1 1 Move caller to another callbox 2 2 Transfer caller to an extension 3 Delete this recording 8 Transfer caller to the attendant 4 Exit with the current recording 9 Disconnect caller 5 Transfer caller to voicemail 6 Keep caller in this callbox 7 To make this an undefined key 8 Exit this menu 9 Rerecord this menu 2 6 Recorded menu review 1 Key assignments 2 Menu repetition count 3 Multikey input 4 Exit this menu 9 Review the current recorded message Press the key you want to review. Current setting is announced Current setting is announced... To continue 1 Exit this menu 9 Enable multikey 1 Review extension transfer options 2 Start time AM 1 Disable multikey 3 Start time PM 8 Exit this menu 9 Transfer to Extension Menu (See “Transfer to Extension Menu” in Override Functions) 8 Other Owner Functions Transfer to Extension Menu (See “Transfer to Extension Menu” in Override Functions) Transfer to Voicemail Menu (See “Transfer to Voicemail Menu” in Override Functions) 1 Calling party announcements 2 Exit this menu 9 (See “Transfer to Voicemail Menu” in Override Functions) Current recording is announced Current setting is announced... (multikey transfers the caller to the mailbox/ extension corresponding to the multikey input) Enable multikey to extension 1 Enable multikey to voicemail 2 Exit this menu Change passcode Transfer to Voicemail Menu 9