Case Management System

Case Management System (CMS) is a web-enabled application developed by NEC to manage and track the flow of cases
effectively and efficiently. NEC recognizes organizations’ need to efficiently manage its case operations: the impetus to
reduce operating costs, leverage labor costs, reduce case documentation storage files (physical and media) and the need
to provide support on time are some of the key reasons that encourage the need for a case management system.
CMS provides the capabilities to execute powerful searches and streamline the organization’s business flow. The case
management framework provided allows organization to understand its business processes better as well as to better
leverage its knowledge resources
Case Management Work Flow
Key Benefits
Fully integrated system that empowers employees to
access and request for case information
Fully automated workflow that provides appropriate
flow of the information to assigned users and approvers
Creation /
acceptance of case
Process Case
Role based Access control: allows the organization the
ability to control and monitor access to the system.
Case Processed
Cost savings in the consolidation of cases and the greater
efficiency with which cases can be stored and shared
Approve Case
CMS facilitates integration with external agencies to
automate the case registration process thereby
minimizing manual data entry and timely sharing of case
outcomes with external agencies.
Case Approved
Search Cases
Changes Found
Make Changes
Changes Approved
About NEC Asia Pacific Pte Ltd
Singapore-based NEC Asia Pacific is the regional headquarters for NEC Corporation (HQ: Japan) in the Asia Pacific region (South and Southeast
Asia, and Oceania). As a leading infocomm technology provider and systems integrator offering regional sales and services support and consultancy,
NEC APAC develops solutions on carrier network, global identity, RFID, enterprise server, unified communications, multimedia display, and contact
centre, as well as provides outsourcing and managed services.
To leverage on its technological expertise in the field of public safety, NEC APAC has established a Regional Competency Centre (Public Safety)
to expand its capabilities and expertise to support businesses in the Asia Pacific region.
In line with the NEC Group Vision to realize an information society friendly to humans and the earth, NEC also embarks on corporate social
responsibilities (CSR) initiatives to support and “make a difference” to the Nature (environment), Education and Community.
For more information, visit or contact us at [email protected]
NEC Asia Pacific Pte Ltd
(APAC Regional Headquarters)
NEC Australia Pty Ltd
NEC India Pvt. Ltd.
PT. NEC Indonesia
NEC Corporation of Malaysia Sdn. Bhd
New Zealand
NEC New Zealand Ltd
NEC Philippines, Inc.
NEC Corporation (Thailand) Ltd.
NEC Solutions Vietnam Co., Ltd.
2011 NEC Corporation NEC and NEC logo are trademarks of NEC Corporation