Key Site Ops Metrics and Benefits Doug Dixon harris.com SLC Key Trends, SLC Eligible flights up 15% since IOC Percent of Eligible Flights Receiving DCL up 18% since IOC 7.8 100% 7.6 90% 80% 7.4 70% 7.2 60% 7 50% Percent of Revisions over Voice (for DCL Eligible Flights) Down 15% since IOC 6.8 40% 6.6 30% 6.4 20% 6.2 6 10% Aug Sep Eligible Flights Per Day 6.6 7.5 7.6 % Eligibles Receiving DCL 52% 67% 70% % of Revisions Over Voice 35% 26% 20% | DCIT OMWG Health Monitoring Report 0% Oct |2 IAH Key Trends, IAH Eligible flights up 13% since IOC 36.0 100% 90% 35.0 80% Percent of Eligible Receiving DCL up 4% since IOC 34.0 70% 60% 33.0 50% 32.0 40% Percent of Revisions over 31.0 Voice (for DCL Eligible 30.0 Flights) Down 16% since IOC 29.0 30% 20% 10% Sep Oct Eligible Flights Per Day 31.0 34.9 % Eligibles Receiving DCL 75% 79% % of Revisions Over Voice 34% 18% | DCIT OMWG Health Monitoring Report 0% |3 HOU Key Trends, HOU Eligible flights up 4% since IOC Percent of Eligible Receiving DCL Flat at 71% Percent of Revisions over Voice (for DCL Eligible Flights) Down 3% since IOC 7.5 100% 7.5 90% 7.4 80% 7.4 70% 7.3 60% 7.3 50% 7.2 40% 7.2 30% 7.1 20% 7.1 10% 7.0 Sep Oct Eligible Flights Per Day 7.2 7.5 % Eligibles Receiving DCL 71% 71% % of Revisions Over Voice 25% 22% | DCIT OMWG Health Monitoring Report 0% |4