Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 Version 1.0 Issue Date: 2016-02-02 The purpose of this application note is to provide users of FTDI chips with a simple procedure for installing FTDI drivers for FTDI devices used under Windows 10. Use of FTDI devices in life support and/or safety applications is entirely at the user’s risk, and the user agrees to defend, indemnify and hold FTDI harmless from any and all damages, claims, suits or expense resulting from such use. Future Technology Devices International Limited (FTDI) Unit 1, 2 Seaward Place, Glasgow G41 1HH, United Kingdom Tel.: +44 (0) 141 429 2777 Fax: + 44 (0) 141 429 2758 Web Site: http://ftdichip.com Copyright © 2016 Future Technology Devices International Limited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Table of Contents 1 Introduction ............................................................ 2 2 Installing FTDI Device Drivers ................................. 3 3 Installing CDM Drivers ............................................. 4 3.1 Windows Update .............................................................. 4 3.2 Pre-Installation using the FTDI setup executable .............. 5 3.3 Manual Installation........................................................... 9 4 Uninstalling FTDI Devices ...................................... 23 5 Troubleshooting .................................................... 24 5.1 Windows 10 cannot find drivers for my device ................. 24 5.2 Devices not shown in Device Manager for uninstalling ..... 25 5.3 Windows 10 warning message ........................................ 28 5.4 Driver will not install on Windows 10 x64 ........................ 29 5.5 Unable to view device installation status ......................... 30 6 Contact Information .............................................. 33 Appendix A – References ........................................... 34 Document References ............................................................ 34 Acronyms and Abbreviations .................................................. 34 Appendix B – List of Tables & Figures ......................... 35 List of Figures ........................................................................ 35 Appendix C – Revision History .................................... 37 1 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 1 Introduction The purpose of this application note is to provide users of FTDI chips with a simple procedure for installing FTDI drivers for their devices under Windows 10. This installation guide is only intended for installing FTDI devices on the following versions o f Windows 10. Windows 10 Windows 10 Home Windows 10 Pro Windows 10 Enterprise Windows 10 Education Windows 10 32 bit and 64 bit are supported. This document does not cover Windows 10 IoT, embedded or mobile. A separate driver is required for these versions of operating systems. 2 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 2 Installing FTDI Device Drivers The Windows Combined Driver Model (CDM) may be installed on XP, VISTA, Windows 7, Windows 8 or Windows 10 allowing applications to access FTDI devices through either the D2XX DLL or a COM port without having to change driver type. However, it should be noted that an application can only communicate through one of these interfaces at a time and cannot send commands to the D2XX DLL and the associated COM port at the same time. The CDM driver comes in two parts as shown in the block diagram below. The first part is the bus layer (FTDIBUS.sys) that provides D2XX style functionality and is always installed. The second part is the serial COM port layer (FTSER2k.sys) and the CDM driver will de termine whether a COM port should be exposed by reading the EEPROM of FT232R, FT245R, FT2232D, FT2232H, FT4232H, FT232H, FT-X series and other FTDI devices. In the case of FT232BM, FT245BM, devices, the CDM driver will default to always installing both the bus and COM port parts. This com port installation can be disabled and EEPROM settings ignored by changing the driver INF files as detailed in FTDI Application Note AN_107 Advanced Driver Options. Please note that modifying the INF files of a Microsoft HCK certified driver will invalidate the Windows certifica tion. The FTDI driver download page is available here http://www.ftdichip.com/FTDrivers.htm Figure 2.1 Windows CDM Driver Architecture 3 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 3 Installing CDM Drivers To install CDM drivers for an FTDI device under Windows 10, follow the instructions below: Connect the device to a spare USB port on your PC. 3.1 Windows Update If there is an available internet connection, Windows 10 will silently connect to the Windows Update website and install any suitable driver it finds for the device . Figure 3.1 shows the automatic driver installation taking place. Figure 3.1 Windows Update Installation 4 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 3.2 Pre-Installation using the FTDI setup executable The Windows 10 CDM driver is also available as a setup.exe from the FTDI Web Site, as shown in Figure 3.2. The executable copies the default FTDI driver to the PC’s driver store prior to the FTDI device being plugged into the PC. Figure 3.2 Setup Executable Location Download the setup.exe and right-click and select ‘Run as administrator’ as shown in Figure 3.3. Figure 3.3 Setup Executable Run as administrator You may see a message from ‘User Access Control’ asking ‘Do you want to allow this app to make changes to your PC?’. If so, click Yes to continue. Press the Extract button as shown in Figure 3.4. 5 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.4 Extract CDM Drivers Follow the installation instructions shown in Figure 3.5 including license terms agreement acceptance shown in Figure 3.6 and the driver will be automatically installed. From a legal point of view, the user must accept the license terms of the driver. Successful installation is shown in Figure 3.7. Figure 3.5 Driver Installation Wizard 6 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.6 Driver Installation Wizard License Agreement Figure 3.7 Driver Installation Completion 7 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Whenever an FTDI device is plugged into the PC, VCP and D2XX drivers will be installed, depending on EEPROM settings, and listed in device manager as shown in Figure 3.8. Device Manager can be found as shown in Figure 3.9. Figure 3.8 Device Manager View NOTE: The device must be physically plugged in after running the setup exe to complete the installation. 8 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 3.3 Manual Installation If no suitable driver is automatically found then the following procedure should be followed. Firstly download the latest FTDI windows driver files from http://www.ftdichip.com/FTDrivers.htm and save the driver .zip file to a known folder on the PC. The desktop can be used so that the driver folder can be easily located then e xtract the .zip file. To locate the device manager on windows 10, right click on the Microsoft logo at the bottom left hand corner of the screen and select Device Manager as shown in Figure 3.9. Figure 3.9 Device Manager Access 9 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 In the Device Manager window there should be a device under Other Devices with a yellow warning symbol to indicate a problem i.e. no driver installed , as shown in Figure 3.10. The text next to this device will depend on the device attached. In this example the device was a USB Serial Cable. Figure 3.10 Device Manager View Right click on the other device (USB Serial Cable in this example) to bring up a menu as shown in Figure 3.11. From the displayed menu select “Update Driver Software…” 10 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.11 Update Driver Software This then displays the option for an automatic search or a manual search. Select the second option to browse manually as shown in Figure 3.12. 11 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.12 Browse my computer for Driver Software In the address box put the exact location where the drivers have been saved to. The location should be the top level folder of the extracted files and contain two *.INF files. It is not necessarily the exact same location as shown in Figure 3.13. The drivers could have been saved anywhere on the PC by the user. 12 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.13 Search Location After entering or browsing for the address, select “Next” to start the installation as shown in Figure 3.14. 13 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.14 Installing driver software When the installation has finished a completion screen is displayed as shown in Figure 3.15. 14 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.15 Successful Driver Software Update Press Close to close this window and go back to the Device Manager Window. If the Virtual Com Port option has been selected then the Device Manager will show a device under Other Devices but in addition to this there is a new entry under Universal Serial Bus Controllers indicated in Figure 3.16 as the USB Serial Converter. This indicates the bus layer of the driver is installed. Installing the Virtual Com Port layer of the driver is almost a repeat of the last few steps. 15 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.16 Device Manager View Right click on the other device (USB Serial Cable in this example) to bring up a menu as shown in Figure 3.17. From the displayed menu select “Update Driver Software…” 16 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.17 Update Driver Software This then displays the option for an auto matic search or a manual search as shown in Figure 3.18. Select the second option to browse manually 17 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.18 Browse my computer for Driver Software In the address box put the exact location where the drivers have been saved to. The location should be the top level folder of the extracted files and contain two *.INF files. It is not necessarily the exact same location as shown in Figure 3.19. The drivers could have been saved anywhere on the PC by the user. 18 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.19 Search Location After entering the address select “Next” to start the installation as shown in Figure 3.20. 19 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.20 Installing driver software When the installation is finished a completion screen is displayed as shown in Figure 3.21. 20 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.21 Successful Driver Software Update Note this screen also displays the COM port number assigned to the device. Press Close to close this window and go back to the Device Manager Window as shown in Figure 3.22. 21 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 3.22 Device Manager View This time the Device Manager does not have an entry under Other Devices but does show entries under Universal Serial Bus Controllers and Ports (COM & LPT). Figure 3.22 displays a correct installation. The device is now ready to use on COM3. NOTE: Not all devices will install to COM3. The COM port allocation is determined by the installation wizard on the basis of the next free com port as designated in the PC registry. The COM port can be reassigned to another free port in advance properties as shown in Figure 3.23. FTDI have also produced a utility called COM PORT Assignment. Figure 3.23 Advanced Settings 22 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 4 Uninstalling FTDI Devices The FTDI utility CDM Uninstaller can be used to remove FTDI drivers from the Windows 10 PC. The utility is available on the FTDI website. Alternately devices can be removed using the Device Manager by simply right-clicking on the mouse and selecting "Uninstall". This will delete the associated registry entries for that device only. Windows 10 provides an automatic method to delete driver files via a check box to "Delete the driver software for this device" on the uninstall dialog box. Figure 4.1 VCP COM Port Uninstall Figure 4.2 D2XX USB Controller Uninstall This stage is done twice. Once for the device under Ports (COM & LPT) and the next time for the device under Universal Serial Bus Controllers as shown in Figure 4.1 and Figure 4.2. 23 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 5 Troubleshooting 5.1 Windows 10 cannot find drivers for my device This error can occur if the VID and PID programmed into the device EEPROM do not match those listed in the INF files for the driver. The VID and PID programmed into the device EEPROM may be found by using the USBView utility from the FTDI web site. These can then be checked against the VID and PID entries in the driver INF files. If they do not match, that driver cannot be installed for that device without either re-programming the device EEPROM or modifying the list of VID and PID numbers in the INF files. Please note that only your own company VID and PID or FTDI's VID (0x0403) and associated PID issued by FTDI for use by the customer should be used in the EEPROM and INF files. End customers should obtain modified drivers from the OEM of the device, and not necessarily edit the files themselves. If the FTDI driver files are edited in any way, the certification is invalidated and the default drivers may not install. 24 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 5.2 Devices not shown in Device Manager for uninstalling Devices that have been installed on a system but are not currently available are referred to as "phantom devices". These devices are not usually displayed in the device manager, but can be made to be displayed as though they are attached. This allows device properties to be changed or devices to be uninstalled via Device Mange r even though the device is not physically connected to the PC. To display phantom devices in Device Manager, a new system variable is required. Open "Control Panel System and Security System" as shown in Figure 5.1. Figure 5.1 Advanced System Settings Select the "Advanced" tab and click "Environment Variables" in Figure 5.2. Figure 5.2 Environment Variables 25 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 In the System Variables section (NOT THE USER VARIABLES SECTION) shown in Figure 5.3 Figure 5.3 System Variables Click "New..." to display the following window in Figure 5.4. Figure 5.4 New System Variable 26 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Create a new System Variable called "DevMgr_Show_NonPresent_Devices" and set the value to 1, then click OK. Open the Device Manager and select "View Show Hidden Devices" as shown in Figure 5.5. Device Manager will then show all hidden and phantom devices available on that PC as shaded. Figure 5.5 Shown Hidden Devices 27 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 5.3 Windows 10 warning message If the driver is not certified then a pop up window such as shown below may be displayed. Figure 5.6 Windows can’t verify the Publisher If you are certain of the source of the driver the warning can be ignored and you can continue installation by selecting “Install this driver software anyway”. If you are unsure about the driver source contact your vendor. 28 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 5.4 Driver will not install on Windows 10 x64 Windows 10 x64 OS will only allow certified drivers to be installed. The certified driver supplied by FTDI will work with VID 0403 and the following PID’s for their respective devices: PID 6001 for FT232 and FT245 PID 6010 for FT2232 PID 6011 for FT4232 PID 6014 for FT232H PID 6015 for all FT-X series PID 601C for FT4222H If you have a product where the manufacture has customized the driver but has not signed / re certified it, then the driver will not load. You should contact your vendo r to determine if they will support Windows 10 x64. Figure 5.7 shows the error that is reported when the driver installation fails due to the driver not being certified. Figure 5.7 Problem Installing the Driver 29 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 5.5 Unable to view device installation status If the installation progress is not shown automatically by the PC, it can be accessed by entering the PC Settings. Click on the Windows icon on the bottom left hand corner of the PC and select Settings. A window should appear as shown in Figure 5.8. Figure 5.8 Windows Settings Select ‘Update and Security’ to view any update status. You may see a similar screen shown in Figure 5.9. 30 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 5.9 Windows Update Settings Click on Install updates if available as shown in Figure 5.10. 31 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 5.10 Windows Update Install Now Please ensure that your PC is kept up to date by always installing the latest Windows updates. This can have an adverse effect on driver installation if the PC is not kept up to date. 32 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 6 Contact Information Head Office – Glasgow, UK Branch Office – Tigard, Oregon, USA Future Technology Devices International Limited Unit 1, 2 Seaward Place, Centurion Business Park Glasgow G41 1HH United Kingdom Tel: +44 (0) 141 429 2777 Fax: +44 (0) 141 429 2758 Future Technology Devices International Limited (USA) 7130 SW Fir Loop Tigard, OR 97223-8160 USA Tel: +1 (503) 547 0988 Fax: +1 (503) 547 0987 E-mail (Sales) E-mail (Support) E-mail (General Enquiries) [email protected] [email protected] [email protected] E-Mail (Sales) E-Mail (Support) E-Mail (General Enquiries) [email protected] [email protected] [email protected] Branch Office – Taipei, Taiwan Branch Office – Shanghai, China Future Technology Devices International Limited (Taiwan) 2F, No. 516, Sec. 1, NeiHu Road Taipei 114 Taiwan , R.O.C. Tel: +886 (0) 2 8791 3570 Fax: +886 (0) 2 8791 3576 Future Technology Devices International Limited (C hina) Room 1103, No. 666 West Huaihai Road, Shanghai, 200052 C hina Tel: +86 21 62351596 Fax: +86 21 62351595 E-mail (Sales) E-mail (Support) E-mail (General Enquiries) E-mail (Sales) E-mail (Support) E-mail (General Enquiries) [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] Web Site http://ftdichip.com Distributor and Sales Representatives Please visit the Sales Network page of the FTDI Web site for the contact details of our distributor(s) and sales representative(s) in your country. Sys tem and equipment manufacturers and des igners are responsible to ens ure that their s ystems, and any Future T ec hnology D evic es I nternational L td (FT DI) devices inc orporated in their s ystems, meet all applicable s afety, regulatory and s ystem - level performanc e requirements. A ll application-related information in this document (including application des c riptions , s ugges ted FT D I devic es and other materials ) is provided for referenc e only. While FT D I has taken c are to as s ure it is ac c urate, this information is s ubject to c ustomer c onfirmation, and FT D I dis c laims all liability for s ys tem des igns and for any applic ations as s istance provided by FTD I. U se of FT DI devices in life s upport and/or s afety applications is entirely at the us er’s ris k, a nd the us er agrees to defend, indemnify and hold harmles s FTDI from any and all damages , c laims , s uits or expens e res ulting from s uc h us e. T his doc ument is s ubject to c hange without notic e. N o freedom to us e patents or other intellectual property rights is implied by the public ation of this doc ument. N either the whole nor any part of the information c ontained in, or the produc t des c ribed in this doc ument, may be adapted or reproduc ed in any material or electronic form without the prior written c ons ent of the c opyright holder. Future T ec hnology D e vic es I nternational L td, U nit 1 , 2 Seaward P lac e, C enturion Bus ines s P ark, G las gow G 4 1 1 H H , U nited Kingdom. Sc otland Regis tered C ompany N umber: SC 1 3 6 6 4 0 33 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Appendix A – References Document References AN_107 Advanced Driver Options http://www.ftdichip.com/FTDrivers.htm http://www.ftdichip.com/Support/Utilities.htm Acronyms and Abbreviations Terms CDM Description Windows Combined Driver Model OS Operating System PID Product ID USB Universal Serial Bus VID Vendor ID WHCK Windows Hardware Certification Kit 34 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Appendix B – List of Tables & Figures List of Figures Figure 2.1 Windows CDM Driver Architecture ................................................................................ 3 Figure 3.1 Windows Update Installation ........................................................................................ 4 Figure 3.2 Setup Executable Location ........................................................................................... 5 Figure 3.3 Setup Executable Run as administrator ........................................................................ 5 Figure 3.4 Extract CDM Drivers..................................................................................................... 6 Figure 3.5 Driver Installation Wizard............................................................................................. 6 Figure 3.6 Driver Installation Wizard License Agreement ............................................................... 7 Figure 3.7 Driver Installation Completion ...................................................................................... 7 Figure 3.8 Device Manager View ................................................................................................... 8 Figure 3.9 Device Manager Access ................................................................................................ 9 Figure 3.10 Device Manager View ............................................................................................... 10 Figure 3.11 Update Driver Software ............................................................................................ 11 Figure 3.12 Browse my computer for Driver Software ................................................................. 12 Figure 3.13 Search Location ....................................................................................................... 13 Figure 3.14 Installing driver software ......................................................................................... 14 Figure 3.15 Successful Driver Software Update ........................................................................... 15 Figure 3.16 Device Manager View ............................................................................................... 16 Figure 3.17 Update Driver Software ............................................................................................ 17 Figure 3.18 Browse my computer for Driver Software ................................................................. 18 Figure 3.19 Search Location ....................................................................................................... 19 Figure 3.20 Installing driver software ......................................................................................... 20 Figure 3.21 Successful Driver Software Update ........................................................................... 21 Figure 3.22 Device Manager View ............................................................................................... 22 Figure 3.23 Advanced Settings ................................................................................................... 22 Figure 4.1 VCP COM Port Uninstall .............................................................................................. 23 Figure 4.2 D2XX USB Controller Uninstall.................................................................................... 23 Figure 5.1 Advanced System Settings ......................................................................................... 25 Figure 5.2 Environment Variables ............................................................................................... 25 Figure 5.3 System Variables ....................................................................................................... 26 Figure 5.4 New System Variable ................................................................................................. 26 Figure 5.5 Shown Hidden Devices ............................................................................................... 27 Figure 5.6 Windows can’t verify the Publisher ............................................................................. 28 Figure 5.7 Problem Installing the Driver...................................................................................... 29 Figure 5.8 Windows Settings ...................................................................................................... 30 Figure 5.9 Windows Update Settings........................................................................................... 31 35 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Figure 5.10 Windows Update Install Now .................................................................................... 32 36 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited Application Note AN_396 FTDI Drivers Installation Guide for Windows 10 V ers ion 1 .0 D oc ument Reference N o.: FT _001281 C learance N o.: FT DI# 4 8 6 Appendix C – Revision History Document Title: AN_396 FTDI Drivers Installation Guide for Windows 10 Document Reference No.: FT_001281 Clearance No.: FTDI# 486 Product Page: http://www.ftdichip.com/FTProducts.htm Document Feedback: Send Feedback Revision Changes Date 1.0 Initial Release 2016-02-02 37 P roduc t Page D oc ument Feedback C opyright © 2 0 16 Future T echnology D evices I nternational L imited