Windows 10 Upgrade Step-by-Step Guide What to Check Before Installing/Upgrading to Windows 10 How to Install/Upgrade to Windows 10 Internet Installation (Samsung Electronics recommended Internet installation.) Clean Installation with a DVD (For commercial customers whose corporate environment only support clean Installation.) Windows 10 Installation/Upgrade - Unsupported platforms or devices Windows 10 Installation/Upgrade - Known Issues Windows 10 Installation/Upgrade - FAQ Note: Images used in this document may differ from reality What to Check Before Installing/Upgrading to Windows 10 • • [Microsoft] How to upgrade Windows 10 – www.windows.com/windows10upgrade – http://go.microsoft.com/fwlink/p/?LinkId=544844 Check current Windows version – Windows 7: Windows 7 SP1 upgrade required Windows 8/8.1: Update to the latest version using Windows Update • – Checking your Windows version/system • • However, Windows 8 must be upgraded to Windows 8.1 through the Windows Store [Computer (Right-click) Properties] [System information] System Requirements – Processor: 1GHz and up – RAM: 1 GB (32-bit) or 2 GB (64-bit) – Usable device storage space: 16GB (32-bit) or 20GB (64-bit) – Graphics card: Microsoft DirectX 9 graphics device (including WDDM driver) – Display: 1024 X 600 • What to Check and Prepare Before Installing – Update the computer you are using to the latest version. • Run "SW Update" ( • Download "SW Update": http://orcaservice.samsungmobile.com/SWUpdate.aspx Run Windows Update to update to the latest version – ) to update the BIOS, programs and drivers to their latest versions Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel. Be sure to save all important data on external storage devices such as USB, external HDD, or network folders. • • We recommend that you back up your personal Windows settings, contacts, photos, documents, videos, music, etc. to avoid losing data. By using Samsung Recovery Solution ( computer. ), you can safely back up all information currently on your You can easily recover backed up information if any unforeseen problems occur during installation. – Program icons may differ depending on version Storage device space (16 GB (32-bit) or 20 GB (64-bit)) may be insufficient when upgrading to Windows 10. We recommend that you delete unused programs before upgrading. – PC products cannot be replaced or refunded after upgrading to Windows 10, and there will be a fee for service requests. • Notice – – – Windows settings, personal files, and some apps you were using are kept as-is even after upgrading. If the Windows system language you were using cannot be used for the system requirements tab, only your personal files will be kept as-is during the upgrade. (i.e., apps and Windows settings are not kept.) Inquiries related to download, installation and website use • MS website customer center (http://windows.com) Note 1: Since a clean installation formats the partition it uses before installation, all data on that partition is deleted. Be sure to save important data on external storage devices. For details on backing up, refer to “What to Check and Prepare Before Installing". Note 2: Samsung Electronics does not sell or provide a Windows 10 DVD. How to Install/Upgrade to Windows 10 • - Internet Installation (Method 1) Upgrading on a Computer You Are Using Windows settings, personal files, and some apps you were using are kept as-is even after upgrading – 1. Connect the power adapter 2. Connect to the Internet 3. Run "SW Update" to update the BIOS, programs and drivers to their latest version 4. Run Windows Update to update to the latest version Windows 7/8.1: Install the latest updates using Windows Update in the Control Panel. 5. Choose "Start" in the Windows Update window Download the necessary files and agree to the terms and conditions, then install. 6. Finish Windows installation according to the instructions 7. After installation is complete, run "SW Update" ( drivers to their latest version ) to update the BIOS, programs and • (Method 2) Upgrading During User Registration – You can upgrade to Windows 10 when you first register to use Windows 7 and Windows 8.1 1. Computer power on 2. Register as a user on the computer you purchased with Windows 7/Windows 8.1 3. Install according to the user registration instructions. You must select an Internet connection at the Internet connection stage. 4. At the user registration screen, select "Upgrade" 5. When Windows installation is complete, the latest version of Windows is automatically installed. 6. Same process at "Upgrading on a Computer You Are Using" from #5 How to Install/Upgrade to Windows 10 • - Clean Installation with a DVD (Method 3) DVD Installation While Logged into Windows (for special commercial customers) Prepare the Windows 10 installation DVD purchased from MS or a retailer – 1. Insert the Windows 10 DVD and then wait for it to run automatically If it does not run automatically, double-click on "setup.exe" ( ) on the DVD 2. Select "Download and install updates (recommended)" and then "Next" 3. Enter your Windows 10 product key and select "Next" 4. Click the "I Agree" button for the user agreement and then, in the installation preparation completion window, click "Change what to keep" 5. Select “Nothing" and then "Next" 6. Finish Windows installation according to the instructions 7. After basic settings, run "SW Update“ ( latest version ) to update the BIOS, programs and drivers to their Caution> The Clean installation is not supported on some models (running on 32bit operating systems). • (Method 4) Windows 10 DVD Booting Installation (for special commercial customers) – Prepare the Windows 10 installation DVD purchased from MS or a retailer ※ Note: If any problems occur while booting from a DVD, refer to "(Notes) If DVD Booting Does Not Work" 1. Insert the Windows 10 DVD and then turn your computer's power on 2. Press the F10 key and select DVD from the list of booting devices Alternatively, press the F2 key to enter the BIOS and set the DVD as the first boot device 3. When the "Press any key to boot from CD or DVD" message appears, press any key. 4. Go to the Windows 10 installation screen after rebooting 5. Choose the language, time, keyboard type, etc. that you will use and select "Next" 6. Click the "Install Now" button to start installation 7. Enter your Windows 10 product key and select "Next" 8. Check "I agree" to the terms of use and then click "Next" Caution> The Clean installation is not supported on some models (running on 32bit operating systems). 9. Select "Custom: Install Windows only (advanced)" Your files, settings and programs are not kept. 10. Select the partition on which to install Windows 10 and then select "Format" 11. Select “OK" in the window warning about data loss 12. When formatting is complete, select "Next" to begin installation. 13. Finish Windows installation according to the instructions and then reboot 14. After rebooting, set up your basic Windows settings 15. After basic settings, run "SW Update" ( their latest version ) to update the BIOS, programs and drivers to Caution> The Clean installation is not supported on some models (running on 32bit operating systems). ※ (Notes) If DVD Booting Does Not Work – BIOS setting information to boot with a DVD on a Samsung computer 1. Insert the Windows 10 DVD and then boot 2. Turn on your computer's power and then immediately press the F2 key 4-5 times to enter the BIOS. 3. Disable or turn off Fast BIOS Mode Note: The screen may look different depending on your system specifications 4. Press the F10 key to save BIOS settings and restart the system Windows 10 Installation/Upgrade - Unsupported platforms or devices Below is a list of platforms that provide no support or a limited support on the software drivers. Category List Intel Chipset AMD Device Intel 5th generation Intel® Core™ processors (Broadwell) for 32-bit OS configurations Intel 4th generation Intel® Core™ processors (Haswell) for 32-bit OS configurations Intel 3rd generation Intel® Core™ processors (Ivy Bridge) Intel 2nd generation Intel® Core™ processors (Sandy Bridge) Intel 3rd generation Intel® Core™ processors (Mahobay) Intel 2nd generation Intel® Core™ processors (Sugarbay) Intel® Pentium® processors / Intel® Celeron® Processors (Baytrail-M) Intel® Atom™ processors (Clovertrail) AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD AMD Quad-core processor for 32-bit OS configurations A6-5200M APU with Radeon HD8400 APU (Kabini) for 32-bit OS configurations A10-4600M APU with AMD Radeon™ HD 7660G Graphics (Comal) A8-4500M APU with AMD Radeon™ HD 7640G Graphics (Comal) A6-4400M APU with AMD Radeon™ HD 7520G Graphics (Comal) A4-4300M APU with AMD Radeon™ HD 7420G Graphics (Comal) A10-4657M APU with AMD Radeon™ HD 7660G Graphics (Comal) A8-4557M APU with AMD Radeon™ HD 7640G Graphics (Comal) A6-4455M APU with AMD Radeon™ HD 7500G Graphics (Comal) A4-4355M APU with AMD Radeon™ HD 7400G Graphics (Comal) E2-2000 APU with Radeon HD7340 Graphics (Brazos) E2-1800 APU with Radeon HD7340 Graphics (Brazos) E1-1500 APU with Radeon HD7310 Graphics (Brazos) E1-1200 APU with Radeon HD7310 Graphics (Brazos) Intel WiMAX 6250, Intel WiMAX 6150 Qualcomm Atheros AR6004 WLAN Adapter Qualcomm Atheros Bluetooth UART Transport Driver Broadcom 802.11abgn Wireless SDIO Adapter Broadcom Serial Bus Driver over UART Bus Emumerator NXP NearFieldProximity Provider Broadcom GNSS Geolocation Sensor Marvell Yukon 88E8075 Family PCI-E Gigabit Ethernet Controller Intel Smart Connect Technology Intel Rapid Start Technology Globe Trotter MO40x – Modem Interface Globe Trotter MO67xx – Modem Interface Gobi 2000 HS-USB Modem 9245 SAMSUNG HSPA Modem Samsung HSPA DataCard Modem Device Samsung Kiera2 Wireless Modem Samsung LTE DataCard Network Interface Samsung LTE Mobile Broadband HUAWEI Mobile Connect - 3G Modem HUAWEI MOBILE EM7700, Sierra Wireless Location Sensor LTE Mobile Broadband Network Adaptor LTE Mobile Broadband Network Adaptor, AMTelecom Module Location Sensor Note that the list content of this table is subject to changes. Windows 10 Installation/Upgrade - Known Issues Item Version on which the problem occurs Previous OS Problem symptoms and cause Resolution Steps to take IntelliMemory All versions Win 7/8/8.1 Incompatible with Windows 10; system Delete program performance slows after upgrade Control Panel > Programs and Features > Select IntelliMemory > Uninstall ExpressCache All versions Win 7/8/8.1 Incompatible with Windows 10; system Delete program performance slows after upgrade Control Panel > Programs and Features > Select ExpressCache > Uninstall Easy File Share All versions Win 7 Incompatible with Windows 10; does not run Delete program Control Panel > Programs and Features > Select Easy File Share > Uninstall Win 7/8/8.1 1. Similar to Windows 10 Start menu; confusion during use 2. Does not run correctly when dragging and dropping Windows 10's Universal App to the dock Delete program Control Panel > Programs and Features > Select Quick Starter > Uninstall Quick Starter All versions When the Samsung Link app is run after upgrading to Windows 10 and the <Install> button in the <Install Upgrading to Samsung Link Service> message is Samsung Link 2.0 clicked, installation fails due to a compatibility problem with Microsoft Edge. The AIO model's Marvell LAN driver is This feature is incompatible with Windows 10, so the automatically remote PC startup feature is not deactivated provided Samsung Link 1.8.0.x Win 8/8.1 Samsung Link 2.0.x.x Win 8.1 Samsung Story All versions Win 8 Incompatible with Windows 10; does not work correctly Delete program SideSync 1.0.0.0 ~ 2.0.0.57 Win 8/8.1 1. Incompatible with Windows 10; does not switch to Desktop while running SideSync in a Virtual Desktop environment Delete program 2. Sometimes stops working on multiple Virtual Desktops during Keyboard & Mouse Sharing. ArcSoft TV 5.0.5.93 ~ 5.0.5.224 Win 8/8.1 64bit Incompatible with Windows 10; screen Delete program freezes or closes after upgrade 1. Control Panel > Programs and Features > Select Samsung Link > Uninstall 2. Select and install Samsung Link in Samsung SW Update Use the version of Windows you used previously Start > All Programs > Right-click on Samsung Story > Delete 1. Control Panel > Programs and Features > Select SideSync > Uninstall 2. Control Panel > Programs and Features > Select Phone Screen Sharing > Uninstall Control Panel > Programs and Features > Select ArcSoft TV 5.0 > Uninstall Item Version on which the problem occurs TotalMedia Theatre All versions DVD Previous OS Win 8/8.1 64bit Problem symptoms and cause Resolution Steps to take Incompatible with Windows 10; gray screen sometimes appears after upgrade and DVD videos/movies cannot be played Delete program Delete the 1. Control Panel > Programs and program and then Features > Select TotalMedia Record > use the CD Uninstall burning function in 2. Use the function in Windows 10 itself Windows 10 itself Control Panel > Programs and Features > Select TotalMedia Theatre > Uninstall TotalMedia Record All versions Win 8/8.1 64bit Incompatible with Windows 10; CD burning fails after upgrade S Player+ All versions Win 8/8.1 Incompatible with Windows 10; fails to Delete program play videos after upgrade Start > All Programs > Right-click on S Player+ > Delete S PhotoStudio All versions Win 8/8.1 Incompatible with Windows 10; thumbnails do not appear after upgrade Delete program Start > All Programs > Right-click on S PhotoStudio > Delete S Camera+ All versions Win 8/8.1 Incompatible with Windows 10; fails to Delete program take photos after upgrade Start > All Programs > Right-click on S Camera+ > Delete S Player All versions Win 8/8.1 Incompatible with Windows 10; fails to Delete program play videos after upgrade Start > All Programs > Right-click on S Player > Delete S Gallery All versions Win 8/8.1 Incompatible with Windows 10; fails to Delete program take photos and thumbnails do not appear after upgrade Start > All Programs > Right-click on S Gallery > Delete S Camera All versions Win 8/8.1 DPTF Driver 110S1J/110S1Q Win 7 Incompatible with Windows 10; fails to Delete program take photos and thumbnails do not appear after upgrade Control method for heat generation be comes different from Windows 7 after Use Samsung SW Windows 10 upgrade, so a yellow excla Update or limitatio mation point appears on the related dri ns ver. Start > All Programs > Right-click on S Camera > Delete There will be no problem since control m ethod will remain the same as Windows 7. It will be supported in 4th quarter of y ear 2015. Item Version on which the problem occurs TPM (Infineon TPM v4.3.3390.0 Professional Package) TPM (Embassy Security Center) Bluetooth (Qualcomm Atheros) v2.11.1.38, v2.11.1.39 All versions Previous OS Problem symptoms and cause Resolution Win 8/8.1 Infineon TPM Professional Package is not supported on Windows 10. A TPM Delete program error message may occur, and you may not be able to open encrypted files. Control Panel > Programs and Features > Select Infineon TPM > Uninstall Win 7/8/8.1 Embassy Security Center is not supported on Windows 10. A TPM error Delete program message may occur, and you may not be able to open encrypted files. Control Panel > Programs and Features > Select Embassy TPM Application > Uninstall Win 7/8/8.1 Changed to use Microsoft Bluetooth Stack starting in Windows 10; A2DP Sink (Bluetooth speaker) function and HFP HF (speakerphone) function deleted If you need the A2DP Sink and HFP HF function, you should not upgrade to Windows 10 If you need the A2DP Sink function, you should not upgrade to Windows 10 You should not upgrade to Windows 10 Limitations Bluetooth (Intel) All versions Win 7 Changed to use Microsoft Bluetooth Stack instead of Intel (Motorola) Bluetooth Stack starting in Windows 10; Limitations A2DP Sink (Bluetooth speaker) function deleted in the Windows 10 driver touchpad All versions Win 7 32-bit Intel I2C bus driver is not supported in Windows 10 32-bit; touchpad does not Limitations work. Touchpad All versions Touchpad NT110S (BayTrail-M chipset) Steps to take Win 7 64-bit Sometimes the touchpad does not Delete Samsung work or the touchpad works even if set I2C Input Device in not to be used (Fn+F5) Device Manager Win 7 Run Windows Intel I2C bus driver for BayTrail-M is Update to install not included in Windows 10; touchpad the I2C driver for does not work BayTrail-M Device Manager > Human Interface Devices > right-click on Samsung I2C Device and then delete Connect to the Internet and then run Windows Update Item Version on which the problem occurs Problem symptoms and cause Resolution Win 7/8 Dolby v4 GUI SW does not work on Windows 10. Reinstall Dolby GUI SW for Windows 10 Run the Samsung SW Update program. Select "Update" in the left menu and then select "Dolby GUI SW" to install Win 8.1 The Dolby engine versions in Dolby GUI SW and the audio driver do not match; an error message is displayed and the feature does not work Reinstall Dolby GUI SW for Windows 10 Run the Samsung SW Update program. Select "Update" in the left menu and then select "Dolby GUI SW" to install Win 7/8/8.1 MC570/MC770 is a discontinued TV module; separate Windows 10 driver not supported Install Run the Samsung SW Update program. MC570/MC770 TV Select "All Software" in the left menu and driver for select "HDTV driver" to install Windows 10 Win 7/8/8.1 After Windows 10 upgrade, the AIO model's primary/secondary monitor order is changed while the registry is reset; external monitor output when only the PC monitor is selected Install a Samsung Samsung SW Update > Install graphics graphics driver driver Win 7/8/8.1 Driver collage not supported in Windows 10; Graphics properties → Multiple displays → Collage mode settings button absent Limitations USB to DVI dongle 15.01.0128.3179 driver Win 7/8/8.1 When installing a USB to DVI (EZnet ubiquitous) driver, a yellow exclamation Limitations point appears on the graphics driver and it cannot be used See additional information on the company website. http://j5create.com/support.html#jua330 Sensor devices NXP5441, (NXP *BCM_4751, NearFieldProximity, SDOV2, Broadcom GNSS DEV_91D0 Geolocation Sensor) Win 8 Some H/W support, such as NXP and Geolocation, is discontinued; NFC and Limitations GNSS functions do not work on some models in Windows 10 You should not upgrade to Windows 10 Dolby Home Theater v4 7.2.8000.17 DolbyDigital Plus Home Theater 7.5.1.1 7.6.3.1 TV Driver (MC570/MC770) All versions Graphics driver (for all-in-one models) Driver installed via Windows Update Graphics driver All versions Previous OS Steps to take Collage mode driver to be provided via Samsung SW Update in 4Q 2015. Item Version on which the problem occurs Screen brightness All versions adjustment function Unknown devices All versions (!) Previous OS Problem symptoms and cause Resolution Steps to take Win 8.1 Compatibility after Windows 10 Samsung SW upgrade not assured; screen brightness Update use or does not change limitations Run the Samsung SW Update program. Select "All Software" in the left menu and install the latest driver. (There may be some unresolved issues) Win 7/8/8.1 Some H/W and firmware/drivers for Samsung SW older devices are not supported by Windows 10; they may be marked with Update use or yellow exclamation points limitations Error displayed in Device Manager. Run the Samsung SW Update program. Select "All Software" in the left menu and install the latest driver. (There may be some unresolved issues) Bluetooth (Intel, Qualcomm Atheros) Some versions Win7/8/8.1 Control Panel > Programs and Features Bluetooth drivers are duplicated in > Select Bluetooth driver > Uninstall Delete Win7/8/8.1 *If an error occurs during deletion for Control Panel - Programs and Features programs Intel, click the repair menu to repair and after Windows 10 upgrade then delete Antivirus issues All antivirus programs not distributed by Samsung Win 7/8/8.1 Windows 10 upgrade errors may occur Delete program due to unverified antivirus programs. Retry the upgrade after deleting the relevant antivirus program WiDi All versions Win7 WiDi application does not work after Win10 upgrade Limitations Install the latest versions of graphics and wireless LAN drivers and then use the Miracast feature included in Windows 10 Limitations (Compatibility with You should not upgrade to Windows 10 Windows 10 not until Miracast is stable. assured) Limitations WiDi/Miracast All versions Win7/Win8.1 Miracast does not connect after Windows 10 upgrade or the screen closes or does not appear even after connecting Settings All versions Win7/Win8.1 The Settings Mobile AP feature does not work You should not upgrade to Windows 10. Item Support Center /Help Desk ADP (Absolution Data Protect) Samsung Recovery Solution 5 Recovery 6 Recovery 7 Version on which the problem occurs All versions All versions Previous OS Problem symptoms and cause Win 7/8/8.1 Compatibility not assured after upgrading to Windows 10; does not run Win 7/8/8.1 Compatibility not assured after upgrading to Windows 10; does not run Resolution Limitations If you want to use this feature, do not upgrade to Windows 10. Limitations Go to http://www.absolute.com/support/consu mer for information on support and steps to take. Win 7/Win 8 Use Samsung SW Backup feature not offered in Windows Update, or limitations 10 Run Samsung SW Update to install the latest version, Samsung Recovery Solution 5.7, and then, when restarting, press the F4 key when the Samsung logo appears to run Recovery Solution to update it. Upgrade to Windows 10 is not recommended if you want to use this feature Win 8/Win8.1 After backing up Windows 10, recovery does not work or an error message appears when entering recovery using Use Samsung SW Update, or the F4 key. limitations Backup feature not offered in Windows 10 Run Samsung SW Update to install the latest version, Recovery 6.1, and then, when restarting, press the F4 key when the Samsung logo appears to run Recovery Solution to update it. Upgrade to Windows 10 is not recommended if you want to use this feature Win 8.1 Recovery does not work after backing up Windows 10 Use Samsung SW Update, or limitations Run Samsung SW Update to install the latest version, Recovery 7.2 Stops running after error message All versions All versions 7.0 ~ 7.1 All versions Steps to take Note: Information about known issues is subject to change Windows 10 Installation/Upgrade - FAQ 1) Q: I am returned to my previous Windows version while upgrading to Windows 10. A: Install the latest programs and drivers with Windows Update and then try again. 2) Q: Some programs don't work correctly after updating. A: Delete the programs that are not working and then install the latest versions for Windows 10. Run "SW Update" to install Samsung programs. You can see information about programs' Windows 10 compatibility at “http://www.windows.com/compatibility”. Note: Some programs may not be compatible with Windows 10. 3) Q: Samsung SW Update ( ) was not installed. A: You can download it from “http://orcaservice.samsungmobile.com/SWUpdate.aspx”. 4) Q: How can I check which devices need Windows 10 drivers installed? A: Run Device Manager by pressing the Windows key + X to find devices with exclamation points. 5) Q: I want to revert to a previous version of Windows. A: You can return using "Restore a previous version of Windows". Menu: Windows Settings > Update and Restore > Restore > Restore a previous version of Windows Note: You cannot revert if 31 days or more have elapsed since upgrading. 6) Q: Is the Windows 10 upgrade free? A: Windows 10 is free for 1 year after its first release date (2015.7.29 ~ 2016.7.29). 7) Q: What is Edge? A: It's a new web browser in Windows 10. Since it doesn't support ActiveX and BHO, use of online banking, games, etc. may be limited. 8) Q: Does Cortana support all languages? A: Region and language has to match during initial setting of Windows 10 in order to get Cortana working. The following countries and languages will be supported in 2015: US-English, UK-English, Germany-German, France-French, Italia-Italian, Spain-Spanish and China-Chinese(Simplified). Inquire Microsoft for the countries and languages to be supported in the future. 9) Q: Some apps and devices don't work correctly in Windows 10. A: Apps designed to work in Windows 7/8/8.1 may not work in Windows 10. Check the app manufacturer's website or inquire at their customer service center. You can see details at “http://windows.microsoft.com”.