Example Report

Network Vision Software
Database Audit and Analysis
for
Network Vision Software Inc.
Newburyport, MA
Maintenance Technician Report
ivBackup_2014_1112_1542_692.pdf
This is a sample Diagnostic Report created with a simulated problems on a test network.
It is intended to demonstrate the issues and actions identified if a problem occurs.
If there is no problem with a specific issue the Report will indicate a Good condition
and no suggestions will be listed, thus not all actions are listed on this sample
report.
This report is based on the database,
ivBackup_2014_1112_1542_692.zzz
Report generated on Nov 12, 2014
version 140917
page 1 of 14
1 Database Statistics
1 Database Statistics
1 Database Statistics
Introduction
This Maintenance Report is intended to provide insight and guidance on the issues captured in the
IntraVUE Database. Data will be organized in sections to highlight key parts and help simplify
support. The maintenance report will contain sections to:
-
Provide details on the version and running time of the IntraVUE system
List of Networks configured
List of Devices in each Network
Configuration Review to provide suggestions to improve the configuration and reporting of
IntraVUE
Network Analysis reviewing key parameters to identify devices having issues and make
suggestions
The report uses database data from various periods but is focused on data from the last 30 days. If a
potential problem is identified it will also contain details on a course of action to be taken.
Email: [email protected]
Phone: +1 978-499-7800
page 2 of 14
1 Database Statistics
1 Database Statistics
Time used for this report:
First event: 2014-09-12 09:59:44.0
Last event: 2014-09-17 14:08:06.0
First scanner data time: 2014-09-12 10:00
Last scanner data time: 2014-09-17 14:08
Number of days from first event to last scanner time: 6
Last Version of Intravue: 2.3.0a11
Product Key: 3ALT7-XX03E-DA999-S3999-98954
Node count limit: 2048
page 3 of 14
2. Summary of Findings
This section highlights notable findings from the analysis. Only those networks having signficant
events will be shown here.
Network 1
There were 1 devices with disconnects exceeding 10 in 6 hours or 30 in 60 hours
There were devices reporting link speed changes within the last 60 hours.
There were verified devices with more than 3 moves within 6 hours or more than 10 within 60 hours
There are probable duplicate IP(s) based on moves and mac changes.
page 4 of 14
3. Table of Networks
The following table will list each network contained in the IntraVUE database. Each network
contained in this list will be individually analyzed for issues occurring on the network. It is important
when configuring IntraVUE that Local Area Networks (LANs and VLANS) be configured as separate
IntraVUE networks with names that help identify each.
List of IntraVUE networks
Network Name
Count
Network 1
63
Licensed for 2048, total found
63
Top Parent
10.1.1.71
Good: global default community is set to public allowing commmon out-of-the-box device snmp to be
discovered and used.
page 5 of 14
4. Network Analysis: Network 1
4.1. General Network Details: Network 1
The Top Parent of this network is 10.1.1.71
List of network scan ranges:
From
To
10.1.1.1
10.1.1.254
Summary of Connection and Verification States:
Connected
Disconnected
Totals
Known &
Verified
52
8
60
page 6 of 14
New & Not
Verified
3
0
3
Total
55
8
63
NOTE: The connection and verification status are as of the time the database was saved, Sep
17, 2014.
NOTE: All devices should be verified. This will provide important details and better maintenance
on device additions and moves.
C = Connection
Status
Connected
Disconected
W Wireless
Connected
W Wireless
Disconnected
V = Verified Status
K = KPI Critical
Status
? Unknown
-- Ignored
I Intermittent Critical
Known and Verified
New or not Verified Device
Move or conflict with new location
verified
Move or conflict with new location not A Always On Critical
verified
W - wireless access point w - wireless device
Device Information:
IP Address
10.1.1.13
C V K Device Name
A stswshd1.st3483
-- Mycom 5
10.1.1.15
I Banner Bar Code
10.1.1.1
10.1.1.20
10.1.1.49
A
I
-A
---
10.1.1.55
A
10.1.1.38
10.1.1.40
w
10.1.1.42
10.1.1.48
10.1.1.56
10.1.1.57
10.1.1.59
w
w
W
Camera
RECEIVING
Location Name
Vendor
Model
Referigeration
Rockwell
Automation/AllenBradley
Banner Engineering
Corporation
1763-L16AWA B/8.00
Palletizer B Panel
FactoryTalk View HMI
AGSNVIVOSTRO
Hand sacnner
Packaging Panel
Hand sacnner
Warehouse
BRN001BA9B18D6
F
Refrigeration PLC5 PLC Room above Boiler Rockwell
Control Room
Automation/AllenBradley
Hand sacnner
Warehouse
--- Cisco AP
A Spiral Freezer
Cisco
AP-111B
Spiral Panel
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
1756-ENBT/A
I X-Large Cutter
Cutter Deck
I Line 1 Wexxar
Packaging
Micrologix
10.1.1.62
PLC-5/40E F/A - DC
3.40
Warehouse Roof
Controllogix
10.1.1.61
Banner Presence Plus
page 7 of 14
1761-NET-ENI/D
1761-NET-ENI/C
IP Address
10.1.1.65
C V K Device Name
A Boiler BMC
Location Name
Vendor
Model
Boiler Room
Rockwell
Automation/AllenBradley
1756-ENBT/A
Rockwell
Automation/AllenBradley
1761-NET-ENI/D
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
PLC-5/40E F/A - DC
3.34
Rockwell
Automation/AllenBradley
PLC-5/40E F/A - DC
3.40
Controllogix
10.1.1.67
-- Hand sacnner
I Small Cutter
Warehouse
Warehouse
10.1.1.74
-- Hand sacnner
I MARK-PC
A Boiler PLC5
10.1.1.75
A Receiving PLC5
Electrical Room 4
w
10.1.1.69
Cutter Deck
Micrologix
10.1.1.70
w
10.1.1.71
10.1.1.77
I Titan Sorter
10.1.1.78
I BRN001BA9784CE
7
Co-Product PLC5
PLC Room Above
Boiler Control Room
PLC-5/40E F/A - DC
3.40
Titan Sorter Upper
Cabinet
10.1.1.81
A
10.1.1.83
-- CLAIRE-DESKTOP
Lower Floor Cutter Area
I MMI5_CUTG
Packaging
Rockwell
I Line 4 Wexxar
1761-NET-ENI/C
A Line 5 Fryer
Electrical Room 2
1756-ENBT/A
-- Hand sacnner
I DIM1100
Warehouse
10.1.1.84
10.1.1.85
10.1.1.89
Electrical Room 3
Controllogix
10.1.1.91
10.1.1.92
10.1.1.98
10.1.1.106
10.1.1.110
w
I
-- Mycom 3
I Med Cutter
Unknown (edit
/etc/snmp/snmpd.conf)
Refrigeration
Cutter Deck
Micrologix
10.1.1.137
10.1.1.140
10.1.1.141
10.1.1.142
10.1.1.144
10.1.1.155
A Cisco Switch 2
I Line 23 Feeder
Enclosure 23B
A
Anderson Panel Boiler
Room
Controller
Anderson SLC 5/05
I Air Compressor 2
-- Mycom 2
I Air Compressor 3
Automation/AllenBradley
Rockwell
Automation/AllenBradley
Enclosure 23B
Boiler Room
Refrigeration
Boiler Room
page 8 of 14
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
Cisco
1763-L16AWA B/8.00
PLC to control conveyor
line 2
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
Electrical Group
1761-NET-ENI/D
2955
1747-L552/C C/11 - DC
3.46
1763-L16AWA B/5.00
1763-L16AWA B/8.00
1763-L16AWA B/4.00
IP Address
10.1.1.160
C V K Device Name
I Air Compressor 1
10.1.1.161
I PLANTSV_CC1
10.1.1.163
10.1.1.165
I MMI4_PEEL
A Line 5 Fryer PLC5
10.1.1.169
A Palletizer C SLC
5/05
10.1.1.170
Location Name
Vendor
Model
Boiler Room
Rockwell
Automation/AllenBradley
1763-L16AWA B/5.00
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
PLC-5/40E F/A - DC
3.40
Rockwell
Automation/AllenBradley
1747-L552/C C/9 - DC
3.33
Rockwell
Automation/AllenBradley
1763-L16AWA B/5.00
3rd Computer Control
Room
Line 5 Peeler
Electrical Room 2
Packaging Palletizer C
Panel
A 3Com SuperStack II 3Com
Switch
dell switch 171
A
A Palletizer A SLC
scannerbench
5/05
Packaging Palletizer A
Panel
Support Office
10.1.1.181
A Cisco3550Switch
-- Mycom 1
10.1.1.188
A N-TRON Switch
Mobile, AL 36609
10.1.1.171
10.1.1.172
10.1.1.174
10.1.1.190
10.1.1.192
10.1.1.195
10.1.1.203
10.1.1.210
10.1.1.224
10.1.1.226
I
Refrigeration
ff:43:00
PROCESS_CC2
2nd Computer Control
Room
MMI6_WETGRAD Line 6 Sorter
I
A MIS_SERVER
A MICE MM2
I Line 5 Cutters
I Hardy Scale
I Data Highway
Control Room
NVI Lab
Electrical Room 3
Starch Panel
Comm Closet 3
Gateway
10.1.1.230
-- Receiving Elevator
Receiving
10.1.1.234
-- Mycom 6
Refrigeration
10.1.1.244
A Cisco_Switch
I ENGINEERING
A cisco2950switch
Cisco
10.1.1.250
10.1.1.252
1747-L552/C C/9 - DC
3.33
Electrical Shop
4.2. Configuration Review
page 9 of 14
Rockwell
1756-ENBT/A
Automation/AllenBradley
Hardy Instruments, Inc. Hardy 4050
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
Rockwell
Automation/AllenBradley
1756-ENBT/A
1761-NET-ENI/D
1763-L16AWA B/9.00
This section will analyze the database to identify general configuration issues that may improve IntraVUE's
ability to provide better diagnostics.
Any issues will appear as a 'Warning' and will include an 'Action Required' for proper deployment and to
take full advantage of the IntraVUE diagnostics.
Good. 98 per cent of the devices in this network are Admin Verified.
Good. Less than 5% of the devices in this network do not have names assigned.
Good: no unresolved node
Good: No auto-inserted nodes having a managed switch as a child.
Good: There are less than 5 devices in this network that are unverified, disconnected devices.
WARNING: There are 2 red filled nodes in this network. Red filled nodes represent the original
location of a device that has been admin verified and configured not to move. They are red filled
to force your attention to them.
Device Move. If a verified device is moved from the verified location a red filled box indicates
the old, verified location and a tan filled box will represent the new location.
ACTION REQUIRED. Move the device back and the red box will turn back blue, otherwise
delete the red box and verify the new location.
Duplicate IP or conflict. Duplicate IPs will make a device appear in two locations based on the
two different macs of the devices with the same IP. The red filled and tan filled boxes show you
the locations of the conflict.
ACTION REQUIRED. Change the IP of one of the devices.
Switch Move. Switches connected to (both) redundant routers have their packets take multiple
paths, see 'trunking' under Help. Switches connected in a spanning tree ring that changes will
cause red boxes at the verified positions of the ring, for those switches that change.
ACTION REQUIRED: Edit the trunkingdefs.txt file in the case of redundant routers; Either
delete the red boxes or cause the ring to return to its original configuration for spanning tree
changes.
4.3. General Network Details: Network 1
page 10 of 14
4.3.1. Connection Issues
Devices with connections issues: Reporting devices that have the highest connection problems (ping
failures). You may want to check the connections, wire, and port speed settings to minimize or eliminate
these issues
Devices with Ping Failures
30 Day 60 Hour 6 Hour
2 hr
10 min 1 min
counts counts counts
IP Address
Device Name
10.1.1.57
Cisco AP
118
144
10.1.1.70
Hand sacnner
80
135
10.1.1.137
Cisco Switch 2
116
73
116
68
10.1.1.42
10.1.1.224
Hardy Scale
98
82
10.1.1.91
Hand sacnner
45
97
10.1.1.56
Hand sacnner
61
73
10.1.1.181
Mycom 1
80
12
10.1.1.141
Anderson SLC 5/05
44
24
10.1.1.160
Air Compressor 1
19
47
10.1.1.142
Air Compressor 2
35
12
10.1.1.49
BRN001BA9B18D6F
24
5
10.1.1.140
Line 23 Feeder Controller
9
12
10.1.1.78
BRN001BA9784CE7
14
4
10.1.1.48
Hand sacnner
16
10.1.1.234
Mycom 6
10
3
Devices with Disconnection Events: Reporting devices that have the highest disconnect events
(EXCEPT 'auto-connect' devices).
IP Address
Devices with Disconnections
Device Name
10.1.1.56
Hand sacnner
67
10.1.1.67
Hand sacnner
19
10.1.1.91
Hand sacnner
4
6
10.1.1.70
Hand sacnner
6
3
10.1.1.61
X-Large Cutter Micrologix
8
page 11 of 14
Last 30 Last 60 Last 6
Days Hours Hours
24
10.1.1.48
Hand sacnner
7
10.1.1.57
Cisco AP
5
10.1.1.155
Air Compressor 3
1
10.1.1.59
Spiral Freezer Controllogix
3
10.1.1.83
CLAIRE-DESKTOP
3
10.1.1.42
3
2
10.1.1.137
Cisco Switch 2
2
10.1.1.65
Boiler BMC Controllogix
1
10.1.1.226
Data Highway Gateway
1
10.1.1.89
Line 5 Fryer Controllogix
1
10.1.1.169
Palletizer C SLC 5/05
1
Devices with Link Speed changes: Reporting devices that changed their link speed.
IP Address(:Port)
Devices with Link Speed Changes
Device Name
Last 30 Last 60 Last 6
Days Hours Hours
10.1.1.42:1
1
10.1.1.42:6
1
10.1.1.172:4
Palletizer A SLC 5/05
3
10.1.1.172:8
Palletizer A SLC 5/05
10.1.1.188:1
N-TRON Switch ff:43:00
2
10.1.1.188:14
N-TRON Switch ff:43:00
6
3
1
4.3.1.1. Device Issues
Ping Response time issues: Reporting devices having periods in which the ping response threshold
is exceeded for 2 or more consecutive minutes in the last 6 hours of scanning. Reported devices
could be overloaded or having internal issues. They may be devices which should have their
thresholds increased from the default, like wireless devices.
IP Address
Name
Threshold Avg
Max
Minutes Over
10.1.1.56
10.1.1.62
10.1.1.91
10.1.1.252
Hand sacnner
Line 1 Wexxar
Hand sacnner
cisco2950switch
30.0
290.0
30.0
520.0
406.3
589.2
547.2
604.2
359
359
359
359
page 12 of 14
63.9
328.0
109.0
298.2
135
225
200
7
Conseq.
Over
117
144
195
1
10.1.1.244
Cisco_Switch
210.0
288.7
589.4
359
259
187
Device Moves: Reporting devices which moved in the last 30 days which are admin verified and
not enabled for automatic moves.
Configuration Note: If any of these devices are allowed to move, the IntraVUE administrator
should check the Auto Connect checkbox in Device Configuration.
10.1.1.110
2014-09-17 08:45:19.0
10.1.1.155
2014-09-17 12:45:53.0
2014-09-17 13:22:32.0
2014-09-17 13:33:30.0
Med Cutter Micrologix
Device 10.1.1.110 moved from 10.1.1.42:1 to 10.1.1.42:4
Air Compressor 3
Device 10.1.1.155 moved from 10.1.1.172:4 to 10.1.1.252:1
Device 10.1.1.155 moved from 10.1.1.252:1 to 10.1.1.172:4
Device 10.1.1.155 moved from 10.1.1.172:4 to 10.1.1.252:1
4.3.1.1.1. Addressing Issues
Changed MAC addresses (potential duplicate IPs): These devices had changes in their
MAC address in the last 30 days which might indicate a duplicate IP address. If this device has
also been reported in the 'Device Moves' section, it is VERY likely to be a duplicate ip address.
WARNING: IP 10.1.1.155 has move and mac change events and is probably a duplicate
IP.
10.1.1.155
2014-09-17 12:45:50.0
Air Compressor 3
Device 10.1.1.155 changed mac from f0:ad:4e:01:db:9e to f0:ad:4e:00:c9:d9
Changed IP Addresses (potential duplicate MAC addresses): These devices had changes in
their IP address in the last 30 days which might indicate a duplicate MAC address.
10.1.1.155
2014-09-17 12:45:53.0
Air Compressor 3
Device 10.1.1.6 (F0 AD 4E 00 C9 D9) changed IP to 10.1.1.155
page 13 of 14
4.3.1.1.1.1. Broadcast Issues
Switches with 'Lost' SNMP. Reporting switches having lost SNMP events in the last 30
days.
10.1.1.42
2014-09-15 16:18:28.0
10.1.1.137
2014-09-17 07:35:43.0
10.1.1.188
2014-09-17 13:45:50.0
SNMP currently Active, changed state 2 times
Cisco Switch 2
SNMP currently Active, changed state 6 times
N-TRON Switch ff:43:00
SNMP currently Lost, changed state 3 times
Potential broadcast storms in last month: Reporting times when at least one device has
more than 50.0% transmit bandwidth and at least 3 other devices have greater than 50.0%
receive bandwidth (Switches excluded).
GOOD: No broadcast storms detected
Point to Point traffic: The following end devices had simultaneous bursts in trasmitted
and received traffic that exceeded 40% bandwidth in the last 60 hours. This could be a large
file transfer between these two devices.
Between 2014-09-17 09:07 and 2014-09-17 09:09
10.1.1.92
DIM1100
10.1.1.98
Between 2014-09-17 09:09 and 2014-09-17 09:19
10.1.1.92
DIM1100
10.1.1.98
page 14 of 14
Transmit
1.0
40.9
Transmit
1.8
67.0
Receive
42.3
2.4
Receive
68.4
3.1