Our Performance Against Major CSR Indicators CSR Charter Scope of Survey Indicator Performance Items Relating to Year ended Year ended Year ended Major Initiatives*1 Mar. 31, 2012 Mar. 31, 2013 Mar. 31, 2014 Note Integrity in Corporate Activities 1 2 Number of outside directors (total number of directors) Ricoh Co., Ltd. Response rate for CSR self-assessments by suppliers (%) ( ) indicates number of suppliers asked to respond 2 (12) 2 (11) 2 (10) Japan 100 (115) — — China — 100 (199) — Thailand — — 100 (70) GRI: 38 ISO 26000: 6.2 GRI: HR10, HR11 GC: 1, 2, 4-8 ISO 26000: 6.3, 6.4, 6.5, 6.6, 6.7, 6.8 Intended to implement every other year, but reviewed the frequency of implementation due to the latest results, which showed an enhanced level of improvement Scope to be expanded, based on FY2013 results, with the next assessment to run in FY2015 First assessment ran in July 2013. Schedule for next assessment will be based on results of first assessment. 3 Cases of serious accidents involving products Ricoh Group 0 0 0 GRI: PR1, PR2 ISO 26000: 6.7 Number of serious accidents involving products, which jeopardize the life or physical health of consumers (which may result in death, serious injury, residual disorder, or cause carbon monoxide poisoning or fires, etc.) 4 Number of serious incidents and accidents involving information security Ricoh Group 0 0 1 GRI: PR8 ISO 26000: 6.7 The number of serious incidents and accidents involving information security, both of which are required to be made public 5 Number of serious violations of law or incidents and accidents Ricoh Group 0 0 0 GRI: SO5, SO7, SO8 GC: 1, 2, 4-8, 10 ISO 26000: 6.3, 6.4, 6.5, 6.6, 6.7 Number of serious violations of law or incidents and accidents that must be made public. Number excludes any serious product accidents, noted in 3 above, and any serious information security accidents or incidents, noted in 4 above. 4,887 5,079 5,027 GRI: EN3 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 80.8% CO2 (kt) 47.4 46.8 47.3 GRI: EN15 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% 5 gases (kt) 20.3 17.7 21.9 GRI: EN15 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% CO2 equivalent 86.5 82.7 104.2 GRI: EN16 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% 154.2 147.2 173.4 GRI: EN15, 16 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% CO2 (kt) 161.9 158.9 158.4 GRI: EN15 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 69.4% 5 gases (kt) 21.4 18.5 25.1 GRI: EN15 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% CO2 equivalent 261.6 278.5 307.5 GRI: EN16 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 89.2% 444.9 455.8 491.0 GRI: EN15, 16 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 83.3% (447.4) 515.4 (440.1) 606.0 (473.6) GRI: EN17 GC: 7, 8, 9 MDGs: 7 ISO 26000: 6.5, 6.7 Third-party inspection ratio*2: 97.8% CO2 emissions based on lifecycle estimations of equipment sold in each year*3 — 353.0 395.0 GRI: EN27 GC: 7, 8, 9 MDGs: 7 ISO 26000: 6.5, 6.7 Reduction of CO2 emissions due to the use of Ricoh products and/or solutions Third-party inspection ratio*2: 100% The values for FY2012 and FY2013, ended March 31, 2012 and 2013, respectively, are different than those reported in last year’s table of performance indicators, because calculation errors were since caught and corrected. Harmony with the Environment 6 Energy consumption Total calories (TJ) Ricoh Group Scope 1 Ricoh Co., Ltd. Scope 2 CO2 (kt) Total (kt) 7 GHG emissions Scope 1 Ricoh Group Scope 2 CO2 (kt) Total (kt) 8 CO2 emissions Scope 3 during product use 9 CO2 reduction contribution 10 Water use CO2 (kt) CO2 (kt) Total (km3) Ricoh Group Global Ricoh Group Total amount (t) 11 Wastes Final disposal amount (t) Resource recovery rate (%) Ricoh Co., Ltd. and manufacturing subsidiaries 3,849 4,155 4,087 GRI: EN8 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 66,984 66,095 64,949 GRI: EN23 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% 310 370 390 GRI: EN23 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% 99.3 99.3 98.6 GRI: EN23 GC: 7, 8 MDGs: 7 ISO 26000: 6.5 Third-party inspection ratio*2: 100% *1 Primary initiatives: Global Reporting Initiative (GRI), FY2014, GRI Sustainability Reporting Guidelines (G4), Global Compact (GC), United Nations Millennium Development Goals (MDGs), ISO 26000 international standards for CSR *2 Third-party inspections conducted during FY2013 by Bureau Veritas Japan K.K. (The ratios listed in the “Note” column are for FY2014, ended March 31, 2014.) *3Starting in FY2013, we are measuring CO2 emissions from projectors, videoconferencing, web-based conferencing systems and LED lights in addition to imaging equipment. Numbers in parentheses indicate CO2 emissions from imaging equipment only. • For further information about environmental data ➤ WEB: www.ricoh.com/environment/data/ 95 Ricoh Group Sustainability Report 2014 Overview Action Data & Profile CSR Indicators CSR Charter Indicator Performance Scope of Survey Year ended Mar. 31, 2012 Year ended Mar. 31, 2013 Year ended Mar. 31, 2014 38,519 37,401 36,873 Items Relating to Major Initiatives*1 Note Respect for People Japan 86:14 Domestic subsidiaries 84:16 83:17 83:17 Overseas subsidiaries 63:37 63:37 64:36 17 9.8 41.6 Domestic subsidiaries 42.0 40.2 13.1 17.4 19.2 6.8 9.6 38.4 41.6 36.8 35.9 43.0 40.4 16.9 14.0 17.5 18.5 6.6 10.0 38.6 42.4 37.7 35.8 43.8 41.2 Female Overseas subsidiaries 16.3 Male 18.6 Ricoh Co., Ltd. Overseas subsidiaries 16 17.1 Male Domestic subsidiaries Male Ricoh Co., Ltd. Female 86:14 Female 86:14 Female Ricoh Co., Ltd. Female Average age by gender 71,322 108,195 Male 15 Average years of service (regular employees) 70,030 107,431 Female 14 Gender ratio (male: female) 70,722 109,241 Male 13 Overseas Ricoh Group in total Male 12 Number of regular employees GRI: 9 Ricoh Co., Ltd. GRI: 10 GC: 6 MDGs: 3 ISO 26000: 6.4 17.5 14.1 6.4 39.7 38.9 36.2 GRI: N/A GC: 6 MDGs: 3 ISO 26000: 6.4 GRI: LA10 GC: 6 MDGs: 3 ISO 26000: 6.4 Ricoh Co., Ltd. 2.5 2.8 3.0 Domestic subsidiaries 2.6 2.8 3.3 Overseas subsidiaries 25.0 25.0 37.0 Percentage of female Ricoh Co., Ltd. workers in executive Domestic subsidiaries management positions Overseas subsidiaries 0.6 1.0 1.3 1.2 1.5 1.6 13.0 13.0 18.0 80 75 89 GRI: LA12 GC: 6 ISO 26000: 6.4 GRI: LA12 GC: 6 ISO 26000: 6.4 Percentage of female workers in management positions 18 Percentage of locally hired presidents Overseas subsidiaries 19 Percentage of employees with disabilities Ricoh Co., Ltd. 2.06 1.89 2.03 Ricoh Co., Ltd. 1,869 1,859 1,873 20 Annual working hours per regular employee Domestic subsidiaries 1,891 1,888 1,901 Overseas subsidiaries 2,061 2,037 2,067 Ricoh Co., Ltd. 41.3 41.2 41.2 Domestic subsidiaries 46.7 40.1 28.4 Overseas subsidiaries 21 Annual average hours of training per regular employee 54.8 38.4 19.8 22 Number of people taking childcare leave Ricoh Co., Ltd. 76 87 120 Domestic subsidiaries 303 312 383 23 Number of people taking nursing care leave Ricoh Co., Ltd. 4 2 6 Domestic subsidiaries 6 4 5 Ricoh Co., Ltd. 11 9 8 24 Number of industrial accidents Domestic subsidiaries 74 46 48 Overseas subsidiaries 34 45 56 Ricoh Co., Ltd. 439 113 126 Item 12 represents the total number of employees in all 223 companies in the Ricoh Group. Items 13 through 23 are data for the companies listed below. GRI: LA12 GC: 6 MDGs: 3 ISO 26000: 6.4 GRI: LA12 GC: 6 MDGs: 3 ISO 26000: 6.4 • Domestic Subsidiaries Ricoh Japan, Ricoh Technosystems, Ricoh IT Solutions, Ricoh Business Expert, Ricoh Technologies, Ricoh Creative Service, Ricoh Lease, Ricoh Logistics, Ricoh Industries (formerly Tohoku Ricoh, Ricoh Printing Systems, Ricoh Unitechno), Ricoh Optical, Yamanashi Electronic Industry, Hasama Ricoh, Ricoh Microelectronics, Ricoh Elemex, Ricoh Imaging (formerly Pentax Ricoh Imaging) • Overseas Subsidiaries Overseas Manufacturing Subsidiaries Ricoh UK Products Ltd. (RPL), Ricoh Industrie France S.A.S. (RIF), Ricoh Electronics, Inc. (REI), Ricoh Asia Industry (Shenzhen) Ltd. (RAI), Ricoh Components & Products (Shenzhen) Ltd. (RCP), Shanghai Ricoh Digital Equipment Co., Ltd. (SRD), Ricoh Thermal Media (Wuxi) Co., Ltd., Ricoh Manufacturing (Thailand) Ltd. Overseas Regional Headquarters Ricoh Europe PLC (RE), Ricoh Americas Corporation (RAC), Ricoh Asia Pacific Pte Ltd. (RA) Overseas Sales Subsidiaries Americas: 3 companies, Europe: 20 companies Asia-Pacific and China: 11 companies Overseas R&D Subsidiaries RICOH Imaging Technology (Shanghai) Co., Ltd. GC: 4 ISO 26000: 6.4 Percentage of female workers in management positions, Item 16, was revised at Ricoh for FY2012 and FY2013, and percentage of female workers in executive management positions, Item 17, was revised at Ricoh for FY2013. Rates for employment of the handicapped are based on Japanese regulations concerning promotion of handicapped workers. Calculation method for annual working hours per regular employee, Item 20, was revised at Ricoh, and values for FY2012 and FY2013 were changed. GRI: LA9 ISO 26000: 6.4 All Ricoh subsidiaries in Japan fall under category of domestic subsidiaries in Item 24. For Ricoh and its overseas subsidiaries, the same shall apply in Items 13-23. GRI: LA3 ISO 26000: 6.4 GC: 1 Indices are based on the 106,518 employees. (The data for the year ended March 31, 2014 covers 98% of the total number of Ricoh Group employees, which stands at 108,195.) GRI: N/A ISO 26000: 6.4 GC: 1 GRI: LA6 ISO 26000: 6.4 GC: 1 Harmony with Society 25 Amount of charitable donations (JPY millions) Domestic subsidiaries 209 4 6 Overseas subsidiaries 212 23 75 52,574 13,838 8,770 Ricoh Co., Ltd. 26 27 Hours spent for social contribution activities Total contributions to society (JPY millions) Domestic subsidiaries 107,891 6,257 6,979 Overseas subsidiaries 16,754 39,469 29,716 Ricoh Co., Ltd. 789 232 202 Domestic subsidiaries 808 50 42 Overseas subsidiaries — 262 259 GRI: SO1 MDGs: 1 ISO 26000: 6.8 •Donations in FY2012 were greatly increased because of donations for the recovery of areas affected by the Great East Japan Earthquake. •Numbers for overseas for FY2012 are for Europe + Americas only. Numbers include Asia-Pacific and China from FY2013. •FY2013 results were revised. GRI: SO1 MDGs: 1 ISO 26000: 6.8 •Donations in FY2012 were greatly increased because of donations for the recovery of areas affected by the Great East Japan Earthquake. •Numbers for overseas for FY2011 and FY2012 are for Europe + Americas only. Numbers include Asia-Pacific and China from FY2013. •FY2013 results for Ricoh Co., Ltd. and domestic subsidiaries were revised. GRI: SO1 MDGs: 1 ISO 26000: 6.8 •FY2013 results were revised. Ricoh Group Sustainability Report 2014 96