Service Letters

Crossbow Service Letter
Doc. #: CRM500-07-01
Rev: B
Effective Date: 07/06/06
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Crossbow Service Letter
CRM500-07-01
CRM500 Serial Number Compatibility
Rev B
Crossbow Service Letter
Doc. #: CRM500-07-01
Rev: B
Effective Date: 07/06/06
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Notices
The official version of this document is maintained at Crossbow Technology, Inc.
Document Production Software
This document was produced in Microsoft Word from Microsoft Office Suite 2000 running on the
Microsoft Windows 98/2000/XP operating systems.
Trademarks
Crossbow is a registered trademark and DMU is a trademark of Crossbow Technology, Inc. Other
product and trade names are trademarks or registered trademarks of their respective holders.
Revision History
Revision
Date
Author
Comments
A
07/06/06
MS
Initial Release
B
8/1/06
MS
Updated Bulletin to exclude 8 digit serial number units
Crossbow Service Letter
Doc. #: CRM500-07-01
Rev: B
Effective Date: 07/06/06
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Table of Contents
Table of Contents .......................................................................................................................... 3
1
Equipment: CRM500 .............................................................................................................. 4
2
Service Letter Number ........................................................................................................... 4
3
Effectivity ................................................................................................................................ 4
4
Reason ................................................................................................................................... 4
5
Description ............................................................................................................................. 4
6
Compliance ............................................................................................................................ 4
7
Warranty Information .............................................................................................................. 4
8
References ............................................................................................................................. 4
9
Background ............................................................................................................................ 4
10 Operator Action ...................................................................................................................... 4
11 Service Information ................................................................................................................ 4
Crossbow Service Letter
Doc. #: CRM500-07-01
Rev: B
Effective Date: 07/06/06
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1 Equipment: CRM500
2 Service Letter Number
CRM500-07-01
3 Effectivity
This Service Letter applies to the following articles:
Remote Magnetometer CRM500GA-200, part numbers 8350-0140-01 and 8350-0140-02 whose
serial numbers begin with “06” and contain 10 digits. Units whose serial number begins with “06” and
are 8 digits in length are not affected.
4 Reason
CRM500 units shipped in 2006 with serial numbers that have “06” as the first two digits with 10 digit
numbers will not be correctly interpreted when used in conjunction with the AHRS500 during normal
operation.
5 Description
This Letter describes the conditions and procedures for continued safe operation.
6 Compliance
Mandatory
7 Warranty Information
The standard warranty is limited to repair or replacement of the CRM500 and does not cover removal
or installation costs.
8 References
None
9 Background
CRM500’s with this symptom will repeatedly set a BIT flag every 20-30 minutes.
10 Operator Action
All CRM500’s with serial numbers starting with “06” that are 10 digits in length should be returned to
Crossbow for a firmware update and recertification. Customers can contact Crossbow directly using
the information below in order to obtain an RMA# for the return of these units.
11 Service Information
As a Crossbow Technology customer you have access to product support services, which include:
Single-point return service
Web-based support service
Same day troubleshooting assistance
Worldwide Crossbow representation
Installation assistance available
Contact Directory
Crossbow Service Letter
Doc. #: CRM500-07-01
Rev: B
Effective Date: 07/06/06
United States: Phone: 1-408-965-3300 (9 AM to 5 PM PST)
Fax:1-408-324-4840 (24 hours)
Email: [email protected]
Non-U.S.: refer to website www.xbow.com
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