u-link® System Requirements and Scope of Services V1.01, December 2015 The contents of this document are proprietary to Weidmüller and shall not be disclosed, disseminated, copied or used, except for purposes expressly authorized in writing by Weidmüller Revision history Version Date Change 1.0 11/2015 First edition 1.01 12/2015 Supplement Entry version Contact address Weidmüller Interface GmbH & Co. KG PO Box 3030 32720 Detmold Klingenbergstraße 16 32758 Detmold Germany Phone Fax E-mail Internet 12/16/15 +49 (0) 5231 14-0 +49 (0) 5231 14-2083 [email protected] www.weidmueller.com 2 Content ® 1 Remote Access Service u-link ..........................................................................................................4 2 System Requirements u-link .............................................................................................................5 2.1 General System Requirements u-link ..................................................................................................5 3 Scope of Service „u-link Entry“ .......................................................................................................5 ® ® 12/16/15 ® 3 Remote Access Service u-link® 1 Manufacturing companies need to be able to adapt increasingly quickly to changing customer demands. The flexibility needed in order to do this can be achieved by having an increased level of automation with a growing number of software components. This also leads to increasingly complex systems. Next to that expectations of machinery fleet productivity are also constantly on the rise. Unplanned downtimes inevitably become annoying and cost a lot of money. To prevent your customer from that, make sure, that onsite maintenance personnel are supported by your specialists in the event of a fault. They know your applications right down to the very last screw, and are able to quickly identify the possible causes of a fault. With the customised remotemaintenance solutions from Weidmüller, you can offer your customers tailor-made services that cover the entire life cycle of a machine. These services include rapid assistance in troubleshooting, and a support team to provide quick answers to questions relating to operation, process optimisation and the servicing of machines and production lines. For this, Weidmüller offers a flexible remote maintenance solution to you, which provides the ability to communicate from remote into field level: • Customised system management • Reduced configuration effort • Individual document administration 12/16/15 4 System Requirements u-link® 2 ® A computer must meet the listed system requirements to use u-link . If you do not meet the listed require® ments it is not ensured that u-link works properly. Make sure in advance that your computer meets the system requirements. ® You get access to the u-link portal under the link: https//www.u-link.weidmueller.de General System Requirements u-link® 2.1 System Requirements Supported VPN Versions Windows 7 and Windows 10 Clients Supported Browser Internet Explorer, Mozilla Firefox, Google Chrome, Microsoft Edge (respectively in current version) Local hard disc 11 MB Accessibility Unique Domain by Port 443 (Remark: Check the settings from your firewall and if necessary configure it that an access is allowed to the u-link portal.) 3 General ® VPN Client Installation u-link Client Installation requires local Admin rights Weidmüller u-link®-ROUTER (supported Firewalls) IE-SR-2GT-LAN and IE-SR-2GT-UMTS/3G Scope of Service „u-link® Entry“ User interface Web portal Run-time Not limited, min.12 month from dispatch of the access communication ® u-link Entry can be extend by Weidmüller without a legal obligation VPN 12/16/15 Data volume per month 1GB; is the data volume exceeded, based on one month period, the bandwidth will be reduced to max. 64Kbit/s Bandwidth Up to 500Kbit/s Protocol OpenVPN No. of simultaneous VPN connections 2x (Remote-User <-> Remote Network) 5 Web portal Service 12/16/15 Encryption RSA 2048; X509 certificate Client Installation u-link Client Access security Login by user name and password User administration Independently by administrator via integrated user administration No. of user Unlimited No. of Router Unlimited User groups One group User permissions Admin and User Document management Document upload to the Web portal Service Desk Display of all Router and end devices from the account Explorer u-link Explorer for imaging individual corporate structures and installations ® ® 6