PowerDsine Power View Pro Power over Ethernet Remote Web Manager User Guide Release 1.1 Cat. No. 06-1213-056 Power View Pro Notice The information contained herein is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, PowerDsine cannot accept responsibility for inadvertent errors, inaccuracies, subsequent changes or omissions of printed material. PowerDsine Ltd. reserves the right to make changes to products and to their specifications as described in this document, at any time, without prior notice. No rights to any PowerDsine Ltd. Intellectual property are licensed to any third party, either directly, by implication or by any other method. © 2005 PowerDsine Ltd. All rights reserved. This document is subject to change without notice. Acknowledgements All other products or trademarks are property of their respective owners. The product described by this manual is a licensed product of PowerDsine. Abbreviations and Terminology Abbreviations are spelled out in full when first used. Only industrystandard terms are used throughout this manual. Note: Covered under U.S patent S/N 6,473,608. Other Patents pending PowerDsine 2 Power over Ethernet Solutions Power View Pro Table of Contents 1 About this Guide .................................................................................. 6 1.1 Objectives .....................................................................................6 1.2 Audience.......................................................................................6 1.3 Organization .................................................................................6 1.4 Conventions..................................................................................7 1.5 Related Documentation ................................................................7 1.6 Abbreviations ................................................................................7 2 Introducing the Power View Pro ....................................................... 8 2.1 Overview.......................................................................................8 2.2 Features........................................................................................8 2.3 System Capabilities ......................................................................9 2.3.1 Configuration options.................................................................... 9 2.4 Security & User Authentication.................................................. 10 2.4.1 Web Configuration......................................................................10 2.4.2 SNMP .........................................................................................10 2.4.3 Telnet Configuration ...................................................................11 3 Installation ..........................................................................................12 3.1 Installation.................................................................................. 12 3.1.1 Configuration Options.................................................................12 3.2 System Requirements ............................................................... 13 3.3 Hardware Setup......................................................................... 14 3.4 Installation Procedure ................................................................ 15 3.4.1 Web Browsing ............................................................................15 3.4.2 Telnet Browsing..........................................................................15 3.4.3 RS232 Configuration using Hyper Terminal Application ............15 3.4.4 Configuring the System via the HyperTerminal..........................18 3.4.5 Using the View Menu..................................................................20 3.4.6 Using the Configuration & Maintenance Menu...........................21 3.4.7 Using the Ping Remote Host Menu ............................................22 3.5 TFTP Server Configuration........................................................ 23 4 GUI Description ..................................................................................24 4.1 Overview.................................................................................... 24 4.2 Opening Screen......................................................................... 24 4.3 View Screen............................................................................... 25 PowerDsine 3 Power over Ethernet Solutions Power View Pro 4.3.1 View Status Screen ....................................................................26 4.3.2 View – Network & Security Configuration Screen ......................30 4.3.3 View - Product Information .........................................................35 4.4 System Configuration Screen.................................................... 36 4.4.1 System Configuration Network Screen ......................................36 4.4.2 System Configuration SNMP......................................................40 4.4.3 System Configuration SNMPv3..................................................44 4.4.4 System Configuration Security ...................................................47 4.4.5 System Configuration Product Parameters................................49 4.4.6 System Configuration Maintenance ...........................................51 4.5 Port Configuration Screen ......................................................... 52 4.5.1 Port Configuration Enable/Disable .............................................53 4.5.2 Port Configuration Detailed ........................................................55 5 Operation ............................................................................................57 5.1 General ...................................................................................... 57 5.2 Logging in .................................................................................. 57 5.3 Viewing System Status .............................................................. 58 5.4 Viewing Network & Security Configuration Status..................... 59 5.5 Viewing Product Information...................................................... 60 5.6 Configuring System - Network................................................... 60 5.7 Configuring System SNMP........................................................ 64 5.8 Configuring System SNMPv3 .................................................... 65 5.9 Configuring System Security ..................................................... 66 5.9.1 Protecting View by Password.....................................................67 5.9.2 Modifying Remote Access..........................................................68 5.10 Configuring Product Parameters ............................................... 70 5.11 Configuring System Maintenance.............................................. 71 5.12 Configuring the Ports ................................................................. 72 5.13 Configuring Additional Port Settings.......................................... 74 5.13.1 Specific Ports Settings................................................................74 5.13.2 All Ports Settings ........................................................................75 6 Troubleshooting ................................................................................76 6.1 General ...................................................................................... 76 7 Software Update.................................................................................80 7.1 Architecture................................................................................ 80 7.2 Software Upgrade...................................................................... 81 7.2.1 General.......................................................................................81 PowerDsine 4 Power over Ethernet Solutions Power View Pro 7.2.2 Upgrade Process........................................................................82 List of Figures Figure 2-1: Management Deployment............................................................. 9 Figure 3-1: Connecting the PoE Unit............................................................... 14 Figure 4-1: Opening Screen ............................................................................ 25 Figure 4-2: View Menu .................................................................................... 25 Figure 4-3: View Status Screen....................................................................... 26 Figure 4-4: Ports Status Panel ........................................................................ 27 Figure 4-5: View - Product Information Screen ............................................... 35 Figure 4-6: System Configuration Screen ....................................................... 36 Figure 4-7: System Configuration Network Screen ......................................... 37 Figure 4-8: System Configuration SNMP Screen............................................ 40 Figure 4-8: System Configuration SNMPv3 Screen ........................................ 44 Figure 4-9: System Configuration Security Screen ......................................... 47 Figure 4-10: System Configuration Product Parameters Screen .................... 49 Figure 4-11: System Configuration Maintenance Screen ............................... 51 Figure 4-12: Port Configuration Screen........................................................... 52 Figure 4-13: Port Configuration Enable/Disable Screen ................................. 53 Figure 4-14: Port Configuration Detailed Screen ............................................ 55 Figure 7-1: System Software Architecture....................................................... 80 List of Tables Table 1-1: Conventions Used .......................................................................... 7 Table 4-1: Main Status Indications .................................................................. 27 Table 4-2: Port Status Indications ................................................................... 28 PowerDsine 5 Power over Ethernet Solutions Power View Pro 1 1.1 About this Guide Objectives This User Guide introduces PowerDsine’s Power View Pro Remote Web Manager which is used for managing PowerDsine’s Power over Ethernet (PoE) product line of Midspan devices including: ♦ ♦ ♦ 1.2 PD- 6524 – 24 ports PD -6512 – 12 ports PD -6506 – 6 ports Audience This Guide is intended for network administrators, supervisors and installation technicians who have a background in: ♦ ♦ ♦ ♦ 1.3 Basic concepts and terminology of networking Network toPoEogy Protocols Microsoft Windows environment Organization This Guide is divided into several Sections, as follows: Section 1 - Defines the overall concepts used in this Guide, conventions used and associated documentation. Section 2 - Describes the Power View Pro features and capabilities. Section 3 – Provides a complete system installation procedure. Section 4 - Provides the GUI detailed description. Section 5 - Provides how to use the PowerView Pro GUI. Section 6 – Provides troubleshooting guide Section 7 – Provides upgrading Midspan software process. PowerDsine 6 Power over Ethernet Solutions Power View Pro 1.4 Conventions The various conventions used in defining commands and examples are given in Table 1-1. Table 1-1: Conventions Used CONVENTION 1.5 DEFINITION bold Keywords & commands italics screen Bold screen Represents a GUI item Displayed Information Information to be entered Notes Helpful information Related Documentation For additional information, refer to the following documentation: ♦ ♦ 1.6 Power over Ethernet PowerDsine PD-60XX (AC and DC version), User Manual (06-6800-056). IEEE Standard 802.3af, DTE Power via MDI. Abbreviations PoE NTP DES MD5 MDI MIB PD SNMP SSL FTP TFTP PowerDsine Power over Ethernet Network Time Protocol Data Encryption Standard Message Digest 5 Multiple-Document Interface Management Information Base Powered Device Simple Network Management Protocol Secure Sockets Layer File Transfer Protocol Trivial File Transfer Protocol 7 Power over Ethernet Solutions Power View Pro 2 In tro duc in g th e P ower V ie w Pro 2.1 Overview PowerDsine’s Power View Pro is a management system, utilized for complete monitoring and control of PowerDsine’s Power over Ethernet (PoE) Midspans, via remote network management station. The system provides direct on-line power supervision, configuration, monitoring and diagnostics of PowerDsine products via their SNMP managers. 2.2 Features The manager provides a number of unique features for PoE Midspan management as follows: ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ PowerDsine Web-based for remote management of Power over Ethernet device Secured WEB based configuration (SSL) Configuration using graphical representations of remote device Real time monitoring with visual status System status display Real time power parameters SNMPv2c/v1/v3 Power over Ethernet (PoE) SNMP MIBs Log events to remote SysLog Server 8 Power over Ethernet Solutions Power View Pro 2.3 System Capabilities The manager can be accessed from any computer by WEB browser such as an Internt Explorer/Netscape, SNMP management station, Telnet, or RS232 Terminal. The Power View Pro allows monitoring and controlling of over Etehrnet IP networks as shown in Figure 2-1: Figure 2-1: Management Deployment 2.3.1 Configuration options • Web based – by utilizing a WEB browser • SNMP – by utilizing an SNMP management application on a remote computer • Telnet – via the RJ45 Etehrnet port by using Telent application on a remote computer • Serial communication port – by using Terminal emulation software such as Microsoft Windows Hyper Terminal, or any similar software. • Serial communication rate must be set to 38400, no hardware flow control and cross cable should be used (pin2 crossed with pin3). PowerDsine 9 Power over Ethernet Solutions Power View Pro NOTE: The unit is shipped with default IP of 192.168.0.50. Make sure that a computer Network card is configured to the same IP network. • Telnet and WEB configuration are password protected. • 2.4 2.4.1 Serial communication configuration should be used only in order to define unit’s IP address, or in order to perform software updates. Any other configuration should be carried out via the WEB browser. Security & User Authentication Web Configuration Web configuration can be protected by user by password. Two user & password protection levels are avilable as follows: 2.4.2 • View username & password – a remote user has access to Web pages that provide various information, but has no permition to perform any modifications. • Configuration username & password - a remote user (usually administrator) has full authority to modify any unit’s parameter. SNMP PowerDsine • SNMP v1/v2 - community string is utilized for authentication Get/Set/Trap authentication. • SNMP v3 – Network Management Protocol Version-3 (SNMPv3) is an standards-based protocol, utilized for network management. It provides secure access to devices by a combination of authenticating and encrypting packets over the network. 10 Power over Ethernet Solutions Power View Pro 2.4.3 Telnet Configuration Since Telnet provide access to software updates and data bases for upload/download functions, it is always password protected (regrdless of Web view & configure passoword selection option). WEB and Telnet utilize the same passwords (Telnet utilizes Web browser password even if the Web password function is disabled). NOTE: The Power View Pro is provided with the following factory defaults: Protection: Configuration password protection WEB/Telnet: View (usually user) : user name =”user”, password =”password” Configure (usually administrator): user name =”admin”, password = ”password”. SNMP v3: Guest (usually remote SNMP manager) : user name =”public” View User (usually user) : user name =”view”, authentication password (MD5) = ”password”, : privacy password (DES)= ”password”, Admin User (usually administrator) : user name =”admin”, authentication password (MD5) = ”password”, : privacy password (DES)= ”password”, PowerDsine 11 Power over Ethernet Solutions Power View Pro 3 3.1 3.1.1 Inst all ati on Installation Configuration Options The following configuration options are available: Via an RJ-45 network connector utilizing a Web browser (IP 192.168.0.50) Via an RJ-45 network connector utilizing the Telnet protocol. Via an RS-232 Serial communication port, utilizing an RS-232 connector ( 38400, HW flow control off) NOTE: This section describes the configuration procedure via the CLI commands. Configuration of system parameters Via the Web browser is further detailed in Paragraph 5.6 on page 60. PowerDsine 12 Power over Ethernet Solutions Power View Pro 3.2 System Requirements The following hardware/software items are required in order to configure and operate the Power over Ethernet (PoE) Midspan. ♦ Computer Environment • Ethernet Network card • Operating system: Any Host with WEB browser • Recommended OS & Web browsers: √ Win2000/XP running Microsoft Internet explorer Ver6 or higher √ Win2000/XP running Netscape 7 or higher √ Access to a local network and Internet √ PC network card configured to the following parameters: IP NET: 192.168.0.50, IP Mask:255.255.255.0 • • • • ♦ PowerDsine Ethernet cable. Telnet application Serial Communication √ Serial ports: COM1 or COM2 are active and available Null-modem RS232 crossed cable Administrative Requirements • Free IP address to be allocated for the PoE Midspan (192.168.0.50 is provided by PowerDsine as a default address), or obtained by using the DHCP server. 13 Power over Ethernet Solutions Power View Pro 3.3 Hardware Setup Perform the following steps (see Figure 3-1): Connect an AC power cable to the PoE unit and verify that all LEDs illuminate once (self test). Connect the crossed null-modem cable between the management station COM port and the PoE RS-232 port (optional) Connect a network cable between the PoE unit front panel’s RJ45 connector and the Ethernet. 1 Verify that the AC LED on the front panel is lit and that the Link LED is green. If any problem is encountered during setup, refer to Chapter. 6, Troubleshooting”: PoE Unit LAN CROSSED NULL MODEM CABLE To configure Network Interface parameters Management Station Figure 3-1: Connecting the PoE Unit PowerDsine 14 Power over Ethernet Solutions Power View Pro 3.4 Installation Procedure 3.4.1 Web Browsing Open Web browser and type 192.168.0.50 in the address field. 3.4.2 Telnet Browsing • • • • Go to start -> Run Type the command cmd In the window type the command, telnet [IP ADDRESS] Type the Username & password NOTE: Use Web browser to view System Configuration->Security WEB page and make sure that the Telnet checkbox is checked (selected) - see page 48. 3.4.3 RS232 Configuration using Hyper Terminal Application For WIN 2000 and WIN XP users: 2 Go to Run (Start> Run). 3 Type “cmd”. A DOS type window opens; click OK. 4 Type the “ipconfig” and then click Enter. 1 Note computer IP, mask and default gateway. 2 Click Start >Programs >Accessories >Communications > HyperTerminal; A dialog box appears. PowerDsine 15 Power over Ethernet Solutions Power View Pro 3 Enter your name or organization name in the Name text field and then click OK; Connect To window appears. 4 Select the desired communication port to be connected to the PoE unit and then click OK. A dialog window appears; PowerDsine 16 Power over Ethernet Solutions Power View Pro 5 Select the following parameters and then click OK: Bits per second: 38400 Data bits: 8 Parity: None Stop bits: 1 Flow control: None 5 PowerDsine The HyperTerminal screen appears; 17 Power over Ethernet Solutions Power View Pro 3.4.4 Configuring the System via the HyperTerminal NOTE: There is no password protection while using the RS232 serial communication port. Password protection is only applicable for Telnet or WEB access. Perform the following steps: 1 Click the ESC or space key: the main menu appears: PowerDsine 18 Power over Ethernet Solutions Power View Pro 1. 2. 3. E. Main Menu --------------------------View Menu – view unit IP, software version and release date. Configuration & Maintenance Menu - Configure unit IP, upload/download configuration & software update Ping Remote Host – determine whether a particular IP system on a network is functional. Used for diagnosing IP network or router failures. Exit – exits terminal main menu PowerDsine 19 Power over Ethernet Solutions Power View Pro 3.4.5 Using the View Menu 1 Select the View Menu option; View Menu appears; View Menu ----------------------------1. View Network Parameters – such as IP Address, Subnet Mask, Default Gateway and MAC Address. NOTE: While DHCP is in use, DHCP server IP appears as well. 2. View Application & Boot Software Version – allows viewing of application version number and creation date. 3. View system up time – displays how many days, hours, minutes & seconds the unit has been operational. PowerDsine 20 Power over Ethernet Solutions Power View Pro 3.4.6 Using the Configuration & Maintenance Menu 1 Select the Configuration & Maintenance Menu from the Main Menu; the following menu appears; Configuration & Maintenance Menu -----------------------------------------------1. Set Static IP/DHCP – allows the user to set, save & activate new network parameters. 2. Download Configuration File to Unit (Resets Unit) – downloading configuration file from a remote Host named nms.db, using TFTP application (Host must run TFTP server application prior to using this option - see Para. 3.5). NOTE: Upon successful downloading, the unit resets itself. PowerDsine 21 Power over Ethernet Solutions Power View Pro 3. Upload Configuration from Unit to File – the unit uploads its Internal configuration file named nms_out.db to the Host, utilizing TFTP application (Host must run TFTP server application prior to using this option - see Para. 3.5). NOTE: Upon successful downloading, the unit resets itself. 4. Software Update Menu - allows the user to update unit software/firmware NOTE: Host must run TFTP server application and appropriate software update package should be available to the user. 5. Restore Username&Password to Factory Default – restores only view/configure user name & passoword to default values (resets the unit). 6. Restore the Unit to Factory Default - restores entire unit configuration to factory default values (resets the unit). 7. Reset Unit – performs reset of the unit. ESC - Return to Previous Menu 3.4.7 Using the Ping Remote Host Menu The Ping Remote Host Menu is utilized to test the TCP/IP configuration by using the ping command; the user enters the remote IP address The ping command uses the ICMP echo request and echo reply packets to determine whether a particular IP system on a network is functional. Ping is useful for diagnosing IP network or router failures. PowerDsine 22 Power over Ethernet Solutions Power View Pro 3.5 TFTP Server Configuration The TFTP Server allows tranfer of files stored by the Host to/from the PoE unit. This paragraph describes how to configure the TFTP server which is utilized for optional software updates. NOTES: 1. Verify that the computer used as a server is always on. 2. Verify that the TFTP server software is running. 3. Enable Writes checkbox is checked when Upload Configuration from Unit to File is activated by the HyperTerminal menu (see Para. 3.4.6) 1 Set-up a computer to act as a TFTP server. 2 Copy the NBTFTP.exe command from the provided CD to your server s desktop. 3 Click on the . The following window appears; Browse button 6 7 Click the Browse button and select your preferred location for the files. Click OK when done. 4 PowerDsine The Server utilizes the IP address of the computer on which TFTP software is running. 23 Power over Ethernet Solutions Power View Pro 4 4.1 GUI Desc ription Overview The GUI (Graphic User Interface) provides complete monitoring, control and configuration of PowerDsine’s Power over Line (PoE) products. The GUI is user friendly and presents graphical elements of the actual device in addition to information tables. The system provides several features: ♦ ♦ Graphical view of the monitored device SNMP Alarms (Traps) notification table for the device being monitored ♦ Properties of the management system. The GUI provides two authorization levels as follows (see also Paragraph 4.4.4.1): System User - allowed to use the View menu only System administrator allowed to view and modify all the GUI functions 4.2 Opening Screen The Main screen (Opening screen) window is shown in Figure 4-1. The Opening screen features three main menus as follows: ♦ ♦ ♦ PowerDsine View menu – used to view status, network configuration and product information System Configuration menu – allows system Configuration (network, SNMP, security, product parameters and maintenance (it is password protected) Port Configuration menu – allows enabling/disabling of ports, allocation of power, setting of priorities and more. 24 Power over Ethernet Solutions Power View Pro Figure 4-1: Opening Screen 4.3 View Screen View menu – used to view the following categories (see Figure 4-2): Status Network Configuration Product Information Figure 4-2: View Menu PowerDsine 25 Power over Ethernet Solutions Power View Pro 4.3.1 View Status Screen The View Status screen is the main Midspan monitoring tool. It comprises three elements (see Figure 4-3): Ports status panel Ports power status table General power status table The Ports status panel displays the following parameters: Ports Status Link Status AC/DC Input Power Status. Port status panel Ports power status table General power status table Figure 4-3: View Status Screen PowerDsine 26 Power over Ethernet Solutions Power View Pro 4.3.1.1 Ports Status Panel The display panel includes a number of visual indicators as shown in Figure 4-4; Green illuminated port indicates that the terminal unit has been identified as "Power over Ethernet Enabled" and is active and receiving power. Disabled ports illuminate red, indicating that the port is not supplying power and is not active. An “X” symbol appears as well. Enabled port Disabled port Link LED Main LED Figure 4-4: Ports Status Panel 4.3.1.2 Power & Communication Indications Two LED's are located on the front panel, marked “Main” and Link as described in Table 4-1 and PowerDsine 27 Power over Ethernet Solutions Power View Pro Table 4-2. Table 4-1: Main Status Indications Indicator Color Remarks Off Internal power supply unit is unplugged. Internal power supply voltage is too low. All ports are disconnected. Green AC power input active Internal power supply voltage is within limits. Main PowerDsine Main Power Status 28 Power over Ethernet Solutions Power View Pro Table 4-2: Port Status Indications Port LED Color Port Load Conditions wer to the port is disconnected. No DC voltage present on port output lines. Inactive load or unplugged port Off Green Green blinks at a 1 second rate Active load is plugged in and complies with normal load conditions Continuous nominal DC voltage is present on the spare pairs. Overload or short circuit Power to the port is disconnected. No DC voltage is present on port output lines. Valid load Green blinks at a 0.5 second rate 4.3.1.3 Port Voltage Power to the port is not connected. Total aggregated power exceeds pre-defined power budget (400w by default) No DC voltage is present on port output lines Ports Power Status Table Ports Power Status Table displays the following parameters: No. 1. Parameter Total Power Consumption PowerDsine Description Total power consumed by all PDs 29 Power over Ethernet Solutions Power View Pro No. Parameter Description 2. Active Power Source Maximum available DC power source as configured in the System Configuration Product Parameters menu (Para. 4.4.5) 3. System Voltage Voltage level supplied to PDs 4. PD Detection Method 5. Midspan Status Detection method selected by the user from the System Configuration - Product Parameters menu (see Para. 4.4.5) Midspan status display with the following options: 1. Active – normal operation 2. Midspan has no firmware - Midspan has no firmware indication 3. Internal Comm. Failure – internal communication failure 4. Midspan firmware update - firmware update indication 4.3.1.4 General Power Status Table General Power Status Table displays the following parameters: No. 1. Parameter 2. PWR Max Pwr 3. Priority 4. Description PowerDsine Description Actual consumed power by individual PD Maximal allocated power per Port as configured in the Port Configuration – Detailed screen (see Para. 5.13) Current priority level set by the user Terminal description and Terminal type as configured in the Port Configuration – Detailed screen (see Para. 5.13) 30 Power over Ethernet Solutions Power View Pro 4.3.2 View – Network & Security Configuration Screen View - Network Configuration Screen displays the following parameters: PowerDsine IP in-Use – currently used IP address/Mask/ Gateway Remote Trap SNMP Managers List- list of appointed managers Static Network Configuration – manually configured Network parameters Remote Access – Remote managers that may access the Midspan (SNMP v1/v2 and SNMPv3, Telnet) and enabled/disabled SSL WEB encryption Remote Servers – IP address of remote SysLog Server, IP address of remote NTP ( Network Time Protocol) Server. Date & Time – Unit system time (GMT), as acquired from the NTP Server 31 Power over Ethernet Solutions Power View Pro 4.3.2.1 IP in-Use IP in-Use window displays the current IP address being used with the following parameters: No. Parameter 1. Obtain IP by DHCP 2. IP Address 3. IP Mask 4. Default Gateway 4.3.2.2 Description Indicates how the IP is obtained as previously set by the user (see System Configuration – Network - Para 5.6). IP address, numerical address which indicates a particular computer within a network The definition of the network portion of the IP address. This location must be configured in such a way that all IP addresses up to and including the local gateway are allowed. The IP address of the local Gateway, which enables communication settings to other LAN segments. Remote Trap SNMP Managers List This List displays all the user pre-configured managers (see Para. 5.7 for further details). All listed managers receive standard and private traps from the Midspan. PowerDsine 32 Power over Ethernet Solutions Power View Pro 4.3.2.3 Static Network Configuration Static Network Configuration window displays Network configuration in cases where Static IP is selected (and not DHCP). In cases where the unit is configuered as Static IP, both IP-In Use and Static configuration tables will be identical. The following static parameters appears: No. Parameter 1. IP Address 2. IP Mask 3. Default Gateway MAC Address 4. PowerDsine Description Internet address, numerical address which indicates a particular computer within a network The definition of the network portion of the IP address. This location must be configured in such a way that all IP addresses up to and including the local gateway are allowed. IP address of the local Gateway, which enables communication settings to other LAN segments. Media access control address. A 12-digit hexadecimal address used by the media access control layer of an 802.2 connection. connection with Host Integration Server. 33 Power over Ethernet Solutions Power View Pro 4.3.2.4 Remote Access The Remote Access window displays the remote managers that may access the unit (SNMPv1/v2 , SNMPv3, Telnet) and enabled/disabled SSL WEB encryption. No. Parameter Description 1. Enable SNMPv2 Indicates enabled/disabled SNMP v1/v2 2. Enable SNMPv3 3. Enable Telnet 4. Enable Web SSL Encryption Indicates enabled/disabled SNMPv3, due to security considerations. Note that it is not recommended to enable SNMPv2 while SNMPv3 is in use! When this box is checked, the user may access the unit, via the Telnet protocol. When this box is checked, indicates that WEB pages are encrypted by SSL. PowerDsine 34 Power over Ethernet Solutions Power View Pro 4.3.2.5 Remote Servers Remote Servers window displays the IP address of a remote SysLog Server, and an IP address of remote NTP ( Network Time Protocol) Server. No. Parameter 1. NTP Server 2. SysLog Server Description IP address of a remote Network Time Protocol (NTP) Server Log Events sent to the IP address via SysLog protocol Note that an IP address 0.0.0.0 prohibits the unit from sending Log Events 4.3.2.6 Date and Time Date and Time window displays unit system time (GMT), as acquired from the NTP Server. No. Parameter 1. Time (GMT) 2. Date (D/M/Y) PowerDsine Description Time (HH:MM:SS) as acquired from the NTP Server Date (DD/MM/YYYY) as acquired from the NTP Server If the unit fails to acquire time from the NTP Server, it will display the elapsed time since 1/2/2005 35 Power over Ethernet Solutions Power View Pro 4.3.3 View - Product Information View - Product Information screen displays the following parameters (see Figure 4-5): Product Information window Figure 4-5: View - Product Information Screen No. Parameter Description 1. Product Nickname Unit nickname as configured by network administrator 2. Serial Number Midspan serial number 3. Software Version Current software version PowerDsine 36 Power over Ethernet Solutions Power View Pro 4.4 System Configuration Screen System Configuration Screen allows the following Configurations: (Figure 4-6): Network Configuration SNMP Configuration SNMPv3 Configuration Security Configuration Product Parameters-Configuration System Configuration - Maintenance Figure 4-6: System Configuration Screen 4.4.1 System Configuration Network Screen Network Configuration screen (see Figure 4-7) allows Configuration of the following parameters (see also para. 4.3.2.1): IP Address, Subnet Mask, Default Gateway. PowerDsine 37 Power over Ethernet Solutions Power View Pro Remote Servers window Properties configuration window Figure 4-7: System Configuration Network Screen No. Button/Checkbox Description 1. When checked enables the DHCP to obtain IP by server; Note that the Static IP Address fields are dimmed! 2. Static IP address to be used in cases where DHCP is disabled. 3. Static IP subnet mask to be used in cases where DHCP is disabled. 4. Static IP default gateway to be used in cases where DHCP is disabled 5. NTP Server IP address of a remote NTP Server 6. SysLog Server IP address of a remote SysLog server to which the Midspan sends log events. Note that an IP address 0.0.0.0 prohibits the unit from sending Log PowerDsine 38 Power over Ethernet Solutions Power View Pro No. Button/Checkbox Description events. 7. Updates Midspan properties status and saves configuration in cases where Midspan restarts working. All Properties and Remote Servers parameters become effective only after this button has been clicked. 8. Cancels current operation and restores previous values in cases where the Update & Save buttons were not clicked. 4.4.1.1 Log Server The Midspan can send various internal events reports to an external Host which logs those events for future use. SysLog messages are sent whenever the SysLog Server’s IP is other than ‘0.0.0.0’. The following events may be sent by the Midspan: • • • • • • • • • • PowerDsine System was restarted PSE port SNMP status has changed Midspan delivers power above xy% threshold Midspan delivers power less then xy% threshold (after ePWR_USAGE_TO_HIGH signal was sent) Remote user tried to access WEB view pages using an incorrect password Remote user tried to access WEB configuration pages using incorrect password Unit’s factory default values were restored Unit configuration was changed Remote Telnet user failed to login (incorrect user or password) Log events are being sent as SysLog messages. Syslog is a method utilized to collect messages from devices to be sent to a server running a syslog daemon. Logging to a central syslog server assists in aggregation of logs and alerts 39 Power over Ethernet Solutions Power View Pro NOTE: Each SysLog message contains the message itself and date & time (GMT). The Midspan acquires date & time from the Network NTP Server. 4.4.1.2 NTP Server whenever a valid NTP Server IP is configured, the Midspan acquires date & time (GMT) from the Network NTP Server. In cases where no valid IP is set, or in cases where the Midspan fails to acquire time from the NTP Server, initial Midspan time will be set to 1/1/2005 as default. PowerDsine 40 Power over Ethernet Solutions Power View Pro 4.4.2 System Configuration SNMP The Unit’s SNMP agent (v1/v2/v3) enables remote SNMP management station to monitor a unit, enable/disable PoE ports (RFC3621), view various PoE MIB statistics and MIB-II Network statistics. The SNMPv3 offers a secured method for configuration and monitoring. SNMP Network packets may be authenticated by MD5 and encrypted by DES. System Configuration SNMP screen allows configuration of SNMP parameters that are common both to SNMPv1/v2 and SNMPv3 (SNMPv1/2 community string is the only exception). The following parameters can be configured (see Figure 4-8): Community Strings System Information Remote Trap SNMP Managers List Community strings window Remote Trap SNMP managers configuration window System information window PoE MIB Checkboxes Figure 4-8: System Configuration SNMP Screen PowerDsine 41 Power over Ethernet Solutions Power View Pro 4.4.2.1 Community Strings (SNMPv2c) Community strings are actually SNMP passwords. To enable remote SNMP manager communication with the device, the user must configure his community strings to match those of the Midspan. Community Strings window allows configuration of the following parameters: No. Field Description 1. Get community Used by remote SNMP NMS station for GET commands (get information from Midspan) 2. Set community Used by remote SNMP NMS station for SET commands (change contact person, device name, etc.) 3. Trap community Each TRAP sent by the MIdspan to remote NMS managers contains Trap community string. Remote SNMP NMS managers may use it in order to filter out unnecesery TRAP events. PowerDsine 42 Power over Ethernet Solutions Power View Pro 4.4.2.2 System Information (MIB-II) System Information window allows configuration of the following: No. Button/Checkbox 1. SysContact 2. SysName 3. SysLocation 4.4.2.3 SNMP MIB-II 1.3.6.1.2.1.1.4: Textual identification of the contact person for this managed node, together with information on how to contact this person. SNMP MIB-II 1.3.6.1.2.1.1.5: Textual identification of an administratively-assigned name for current managed node SNMP MIB-II 1.3.6.1.2.1.1.6: Textual identification of the physical location of current node PoE MIB Checkboxes This window allows graphical configuration of two major RFC3621 PoE MIB parameters as follows: No. Button/Checkbox 1. 2. 4.4.2.4 Description Description Allows/prohibits unit from sending traps (both SNMPv2c and SNMPv3) The Midspan sends TRAP each Notify Exceeded Power Usage (1-99%) time total power consumption exceeds xy%, in cases where Enable Notification checkbox is checked, Enable Notification Remote Trap SNMP Managers List This window allows configuration of up to 10 remote SNMP PowerDsine 43 Power over Ethernet Solutions Power View Pro managers which are used by the Midspan in order to send TRAP events. No. 1. Button Description Updates Midspan properties status and saves configuration in cases where Midspan restarts working. All the SNMP parameters become effective only after this button has been clicked! 2. PowerDsine Cancels current operation and restores previous values 44 Power over Ethernet Solutions Power View Pro 4.4.3 System Configuration SNMPv3 System Configuration SNMPv3 screen allows configuration of three different SNMPv3 user types and notification (Trap) which requires same parameters as any other SNMPv3 user. User Type section Notification section Figure 4-8: System Configuration SNMPv3 Screen PowerDsine Guest User – Allows limited SNMPv3 user capabilities, mainly in order to use the "keep alive" poling command. The Guest user has no authentication ability or privacy (encryption). View User – Has reading (GET) access to all SNMP branches but cannot perform any modifications (SET). User Name – SNMPv3 user (mandatory field) Authentication Password (MD5) – applicable when MD5 or MD5+DES is being used. Privacy Password (DES) – applicable only when MD5+DES is being used. 45 Power over Ethernet Solutions Power View Pro PowerDsine Authentication+Encryption – Allows selection of one of three security leveles as follows: None – SNMPv3 packets are not authenticated neither encrypted MD5 – SNMPv3 packets are authenticated but not encrypted MD5+DES – SNMPv3 packets are authenticated and encrypted Admin User – Has full reading (GET) and writing (SET) access to all SNMP branches User Name – SNMPv3 user (mandatory field ) Authentication Password (MD5) – applicable when MD5 or MD5+DES is being used. Privacy Password (DES) – applicable only when MD5+DES is being used. Authentication+Encryption – Allows selection of one of three security leveles: None – SNMPv3 packets authenticated neither encrypted. are not MD5 – SNMPv3 packets are authenticated but not encrypted MD5+DES – SNMPv3 packets authenticated and encrypted are Notification Trap – SNMPv3 trap configuration parameters are identical to SNMPv3 user User Name – SNMPv3 user (mandatory field ) Authentication Password(MD5) – applicable when MD5 or MD5+DES is being used. Privacy Password (DES) – applicable only when MD5+DES is being used. 46 Power over Ethernet Solutions Power View Pro Authentication+Encryption – allows selection of one of three security leveles: None – SNMPv3 packets are authenticated and neither encrypted MD5 – SNMPv3 packets are authenticated but not encrypted MD5+DES – SNMPv3 authenticated and encrypted packets not is NOTE: Notification (Trap) remote manager can be configured via the System Configuration – SNMP WEB page NTP Server. PowerDsine 47 Power over Ethernet Solutions Power View Pro 4.4.4 System Configuration Security System Configuration Security screen allows Configuration of the following parameters (see Figure 4-9): Secure Access & Configuration Remote Access communication type Figure 4-9: System Configuration Security Screen 4.4.4.1 Secure Access & Configuration The user can protect one or both of the View and Configuration menus by clicking the desired appropriate checkbox; there are two types of system users as follows: System User who is allowed to use the View menu only and System administrator who is allowed to view and use all the GUI functions. Password and user name are also set in this window and the user is prompted to type the appropriate password and user name when accessing the protected menus. PowerDsine 48 Power over Ethernet Solutions Power View Pro NOTE: A remote Telnet user is requested to provide username and password, regardless of the check box selection state. Checking the View username & password checkbox, prevents remote Telnet user to perform any modifications. Checking Configuration username & password provides full access to remote Telnet user. 4.4.4.2 Remote Access Enable SNMPv2 – Enables management of the unit via remote SNMP manager station that utilizes SNMPv2c application. Enable SNMPv3 - Enables management of the unit by remote SNMP manager station that utilizes SNMPv3 application. NOTE: Due to security considerations, when SNMPv3 is in use, it is recommended to disable the SNMPv2 application. Enable Telnet - This commuication is enabled by default. To disable remote Telnet commuication, uncheck the Enable Telnet checkbox. Enable Web SSL Encryption– When checked, provides security for Web pages, utilizing the SSL PowerDsine 49 Power over Ethernet Solutions Power View Pro No. Button Description 1. Updates Midspan parameters and saves configuration in cases where Midspan restarts working. All Remote Access parameters become effective only after this button has been clicked. 2. Cancels current operation and restores previous values (in cases where was not clicked). 4.4.5 System Configuration Product Parameters Product parameters set by the user include (see Figure 4-10): Midspan Nickname System Detection Method Status View Refresh Rate. Figure 4-10: System Configuration Product Parameters Screen PowerDsine 50 Power over Ethernet Solutions Power View Pro No. 1. Button/Checkbox Description Assists network managers to identify Midspan. PD Detection Method: IEEE 802.3af, or IEEE 802.3af +Legacy drop-down menu (IEEE 802.3af +Legacy=default) Allows Setting of System Status WEB page refresh rate 2. Updates Midspan product based parameetrs. All the product parameters become effective only after this button has been clicked! 3. PowerDsine Cancels current operation and restores previous values 51 Power over Ethernet Solutions Power View Pro 4.4.6 System Configuration Maintenance System Configuration Maintenance screen (see Figure 4-11) allows two maintenance means destined to maintain the Midspan. Reseting the Manager Module Reseting the Midspan Restoring Factory Defaults When trouble is encounered, or when the Midspan does not function properly, reseting the Midspan or restoring factory default values may solve the problem. Reset Manager Module button Reset button Restore button Figure 4-11: System Configuration Maintenance Screen No. Button/Checkbox Description 1. Resets only the Manager Module without affecting Midspan PoE ports 2. Resets unit temporarily. All active PoE ports momentarely stop providing Power to PoE devices (configuration does not change) 3. Restore most Midspan parameters to their default value PowerDsine 52 Power over Ethernet Solutions Power View Pro 4.5 Port Configuration Screen Port Configuration screen allows the following (Figure 4-12): ♦ ♦ Port Configuration Enable/Disable Port Configuration Detailed Port Configuration Enable/Disable screen provides a quick access to ports in order to Enable/Disable one or more of them. Port Configuration Detailed screen allows detailed Configuration of various system values such as priority, allocated power and port/PD description. Figure 4-12: Port Configuration Screen PowerDsine 53 Power over Ethernet Solutions Power View Pro 4.5.1 Port Configuration Enable/Disable Each port may be individually Enabled/Disabled, or all ports may be enabled or disabled in one action. Once the ports are disabled, the Midspan View Status screen is updated accordingly (see Para. 4.3 / Figure 4-3). Enable/ Disable checkboxes Save options buttons area Actions on all ports buttons area Enabled ports Disabled ports Figure 4-13: Port Configuration Enable/Disable Screen No. 1. Button/Checkbox Description Enabled – enables all ports Disabled - disables all ports 2. Update – Clicking this button, activates the new user settings but does not store new configuration (unit reset overides latest changes) Cancel – Cancels current operation and restores previous PowerDsine 54 Power over Ethernet Solutions Power View Pro No. Button/Checkbox Description values in cases where Update&Save were not clicked Update & Save – Updates Midspan properties status and saves configuration in cases where Midspan restarts. NOTE: If only update button is pressed, a blinking image appears near the Save & update button, reminding the user that latest changes were not saved. Reversing latest changes and pressing Update, eliminates the blinking image. Saving latest changes eliminates this image as well. PowerDsine 55 Power over Ethernet Solutions Power View Pro 4.5.2 Port Configuration Detailed The Port Configuration Detailed screen (see Figure 4-14) allows the user to control individual ports and set-up parameters as follows: ♦ ♦ ♦ ♦ Activate/shut-down individual ports Allocate Maximal power per port Set-up the priority of each port Define port description and Terminal type In order to simplify the configuration of multiple ports, each parameter may be set by pressing a single button (SET), thus applying the selected values to all ports (action on all ports). Ports parameters settings area Save options area Actions on all ports area Figure 4-14: Port Configuration Detailed Screen PowerDsine 56 Power over Ethernet Solutions Power View Pro 4.5.2.1 Ports Activation Ports activation/deactivation is performed by the user according to actual requirements. Each port can be switched to Enable or Disable state. This is simply done by checking the colored checkboxes on the left hand side of the screen. 4.5.2.2 Allocating Maximum Power Power allocation is performed by selecting the maximum allowed power per port from the drop-down menu, located on the Max. Power column. Available power values are as folllows: Default: 16.8 W Minimum: 1 W Maximum: 16.8 W 4.5.2.3 Setting Priority The user can assign priorities to desired PDs in cases where the Midspan is operating with a limited source of power. Priority selection is performed from the drop-down menu, located on the Priority column; Three priority states are available: Critical High Low (default) The Midspan allocates all available power to the PDs, according to the PoE ports sequential number. If power consumption is exceeded, the unit enters its Power Management mode (providing power to high priority ports). Under this mode, ports having higher priority, provide power to their respective PDs. 4.5.2.4 Terminal Type / Description In this column, the operator can enter any free text such as: terminal location, name of user, telephone No., etc. representing the corresponding port (default=Port x). Note that it has no effect on power itslelf and it functions as an assistence tool for the IT manager. PowerDsine 57 Power over Ethernet Solutions Power View Pro 5 5.1 Operat ion General To manage multiple Midspan devices it is recommended to use 3rd party standard Network management tools such as HP Openview or SNMPc. 5.2 Logging in 1 2 Verify that the RJ-45 Ethernet cable running between the PoE unit and the local area network is connected. Open your Web browser and type the IP Address of the PoE unit to be managed. 3 PowerDsine The Main menu GUI window appears; 58 Power over Ethernet Solutions Power View Pro 5.3 Viewing System Status ¾ PowerDsine To view system status: 1 Select the View —Status option from the View dropdown menu; 2 View –Status screen appears: the port status panel displays the current status. Note that in the example, Ports 1, 2 are disabled. The middle table displays power status and priority and the description raw displays the terminal type and description when the cursor points at the “I” symbol. 59 Power over Ethernet Solutions Power View Pro 5.4 Viewing Network & Security Configuration Status ¾ To view Network Configuration status: 1 PowerDsine Select the View – Configuration option from the View dropdown menu; View – Configuration screen appears, displaying various network parameters as shown below: 60 Power over Ethernet Solutions Power View Pro 5.5 Viewing Product Information ¾ To view Product Information: 1 5.6 Select the Product Information option from the View dropdown menu; View – Product Information screen appears, displaying Product Information as shown below: Configuring System - Network ¾ To access System Configuration Network: 1 PowerDsine Select the System Configuration- Network option from the System Configuration dropdown menu; 61 Power over Ethernet Solutions Power View Pro 2 User authentication window appears: 3 Type in the appropriate User name (“admin”) and password (“password”) and then click . 4 if an incorrect User name and/or password have been typed, the following message appears, prompting the user to conduct another attempt to log in. NOTE: Three unsuccessful attempts to log in cause the application to close and the following message appears: “Your Authentication failed Your Request was denied. You do not have permission to view this page”. To log in again, exit the program and try again. PowerDsine 62 Power over Ethernet Solutions Power View Pro 5 System Configuration screen appears when logged in: 6 Set your desired IP Address, Subnet Mask and Default Gateway or check the Obtain IP by DHCP checkbox (if desired). ¾ PowerDsine 7 Click 8 at any stage of the configuration, returns Clicking the previous value. to save your selection. To configure NTP Server: 1 Select the System Configuration- Network option from the System Configuration dropdown menu. 2 Enter the IP address of the remote NTP Server. 63 Power over Ethernet Solutions Power View Pro ¾ To configure SysLog Server: 1 Select the System Configuration- Network option from the System Configuration dropdown menu. 2 Enter the IP address of the remote SysLog Server. NOTE: In order to receive Midspan Log events, please use your preferred SysLog Server application. For example: Kiwi Syslog Daemon, via http://www.kiwisyslog.com/ , or any other SysLog Server application that comply with RFC 3164. PowerDsine 64 Power over Ethernet Solutions Power View Pro 5.7 Configuring System SNMP PowerDsine 1 Select the System Configuration- SNMP option from the System Configuration dropdown menu; 2 SNMP window appears: 3 Set your desired Community Strings, System Information and check the desired option (‘Enable Notification’ or ‘Notify Exceeded Power Usage’). 4 Click 5 Clicking previous value. to save your selection. at any configuration stage, restores the 65 Power over Ethernet Solutions Power View Pro 5.8 Configuring System SNMPv3 1 Select the System Configuration- SNMPv3 option from the System Configuration dropdown menu; 2 SNMPv3 window appears: 2 Fill in your desired Guest User, View User Admin User and Notification (Trap) in the appropriate fields. PowerDsine 3 Click 4 at any stage of the Clicking configuration, returns the previous value. to save your selection. 66 Power over Ethernet Solutions Power View Pro 5.9 Configuring System Security PowerDsine 1 Select the System Configuration- Security option from the System Configuration dropdown menu; System Configuration- Security window appears: 2 Click Yes to continue or No to abort current operation: the following screen appears: 3 Type in the appropriate User name and password; when done, click Ok to confirm: the following screen appears: 67 Power over Ethernet Solutions Power View Pro 5.9.1 Protecting View by Password 1 Check the Protect View by Password checkbox. 2 Type in your desired Password and user name in the Password and Confirm Password fields. 3 Click 4 Clicking to save your selection. at any stage of the configuration process, returns the previous value. NOTE: Password, User Name and Confirm Password fields are dimmed by default (can not be configured) as long as their corresponding checkbox is not checked. PowerDsine 68 Power over Ethernet Solutions Power View Pro 5.9.2 Modifying Remote Access 1 Check the desired checkbox in the Remote Access section. 2 Click 3 Clicking to save your selection. at any stage of the configuration, returns the previous value. 5.9.2.1 Enabling Web SSL Encryption To enable Web SSL Encryption perform the following steps: 4 Check the Enable Web SSL Encryption checkbox. 5 Click to save your selection (or to abort current operation): the following screen appears displaying a security icon at the bottom of the screen: Note that the URL has also changed (‘s’ added), for example: https://172.16.17.31/web/config/cfg_security.htm PowerDsine 69 Power over Ethernet Solutions Power View Pro 5.9.2.2 Disabling Web SSL Encryption To disable Web SSL Encryption perform the following steps: 1 Uncheck the Enable Web SSL Encryption checkbox. 2 Click to save your selection: the following screen appears, warning the user that Web pages transmitted from this point on, are not secured: 3 Click Yes to continue or No to abort current operation. 4 Note that the URL has also changed (‘s’ deleted), for example: instead of: https://172.16.17.31/web/config/cfg_security.htm http://172.16.17.31/web/config/cfg_security.htm PowerDsine 70 Power over Ethernet Solutions Power View Pro 5.10 Configuring Product Parameters PowerDsine 1 Select the System Configuration- Product Parameters option from the System Configuration dropdown menu; 2 System Configuration- Product Parameters window appears: 6 Type in your desired Midspan Nickname and System Detection Method and Status View Refresh Rate. 7 Click 8 Clicking at any stage of the configuration process, returns the previous value. to save your selection. 71 Power over Ethernet Solutions Power View Pro 5.11 Configuring System Maintenance 1 Select the System Configuration- Maintenance option from the System Configuration dropdown menu; System Configuration- Maintenance window appears: 2 Click the to reset down the Manager Module; the following message appears 3 Click OK to confirm reset or Cancel to abort current operation. 4 PowerDsine Click the to shut down the unit and restart again; the following message appears: 72 Power over Ethernet Solutions Power View Pro 5.12 5 Click OK to confirm reset or Cancel to abort current operation. 6 Click the to restore factory defaults. The following message appears: 7 Click OK to confirm reset or Cancel to abort current operation. Configuring the Ports PowerDsine 1 Select the Port Configuration- Enable/Disable option from the Port Configuration dropdown menu; 2 Port Configuration- Enable/Disable window appears: 73 Power over Ethernet Solutions Power View Pro 3 Check the corresponding checkboxes to enable your desired ports. 4 Uncheck the corresponding checkboxes to disable your desired ports. 5 Click the ports at once. 6 to update the configured port status, or Click to abort operation and return to previous values. or buttons to enable/ disable all NOTE: The starts flashing if is clicked, prompting the user to save the modified configuration. 7 PowerDsine Click to update and save the configured port status; Midspan configuration is updated accordingly. 74 Power over Ethernet Solutions Power View Pro 5.13 Configuring Additional Port Settings 1 Select the Port Configuration- Detailed option from the Port Configuration dropdown menu; 2 Port Configuration- Detailed window appears: 5.13.1 Specific Ports Settings 1 Access each ports parameters individually: set the desired Enabled/Disables status, Priority, Max. Power, Terminal Type and Description. 2 Click to update the configured parameters, or to abort operation and return to previous values. NOTE: The starts flashing if is clicked, prompting the user to save the modified configuration. 3 PowerDsine Click to update and save the configured port status; Midspan configuration is updated accordingly. 75 Power over Ethernet Solutions Power View Pro 5.13.2 All Ports Settings 1 Access the Actions on All Ports area and select your desired parameters from the drop-down menus. 2 to apply the set After each selection, click parameters to all ports; verify that the display is updated accordingly. 3 Click to update the configured parameters, or to abort operation and return to previous values. NOTE: The starts flashing if is clicked, prompting the user to save the modified configuration. 4 PowerDsine Click to update and save the configured port status; Midspan configuration is updated accordingly. 76 Power over Ethernet Solutions Power View Pro 6 6.1 Troub leshooting General This paragraph provides a symptom and resolution sequence in order to assist in the troubleshooting of operating problems. If the steps given do not solve your problem, do not hesitate to call your local dealer for further assistance. Refer to Table 6-1 Table 6-1: Troubleshooting Steps Symptom Corrective Steps AC LEDs do not illuminate (green) 1. Check your power source 2. Ensure that a proper Ethernet cable is used. Midspan Ethernet LINK LED is off 1. In cases where a Network card (NIC) is connected directly to the Midspan’s RJ45 connector, make sure you use a crossed Ethernet cable. Midspan Ethernet LINK LED is on and no Ping reply 1. Midspan is shipped with the following default IP 192.168.0.50. Change your Network card IP to 192.168.0.40 and try to Ping again. 2. Connect serial communication RS232 connector from the Midspan to the Host and set Midspan IP to the same IP Network. Midspan can be ‘pinged’ from a local Host but when trying to use the Midspan Ping utility, there is no reply. 1. If Windows Service Pack 2 is utilized, turn off your Firewall application. 2. If Ping is OK, you may consider accessing the advanced Firewall options and enable the Ping option and TFTP, SNMP TRAP ports. PowerDsine 77 Power over Ethernet Solutions Power View Pro Table 6-1: Troubleshooting Steps Symptom Corrective Steps Midspan is set to 1. Connect serial communication RS232 DHCP, but no Ping from connector (using a null modem cable) port to the Midspan Host COM port. Select view -> Network menu. In cases where the Midspan was able to get an IP by DHCP, the following display should appear: View Network Parameters (in use) --------------------------------------Use DHCP : Yes DHCP Server : 172.016.001.001 IP Address : 172.016.004.010 (valid for: 7 Days,21 Hours,6 Min,10 Sec) Subnet Mask : 255.255.000.000 Default Gateway : 172.016.001.254 MAC Address : 00:05:5A:01:67:6F In cases where Midspan wasn't able to get IP by DHCP, the following display appears: View Network Parameters (in use) --------------------------------------Use DHCP MAC Address : Yes : 00:05:5A:01:67:6F 2. Verify that the Midspan Link LED is ON and that there is a DHCP server on the network. Software update by TFTP cannot be performed PowerDsine 1. Use the Midspan Ping utility to ping the Host running the TFTP Server application 2. If using Windows, turn off the Firewall application, or enable UDP port 69 3. Verify that appropriate update files package was copied to the TFTP Server root folder. 78 Power over Ethernet Solutions Power View Pro Table 6-1: Troubleshooting Steps Symptom Corrective Steps Unit cannot be accessed via Telnet Use Web browser to view System Configuration>Security WEB page and make sure that the Telnet checkbox is checked (selected). When accessing the unit by Telnet, Telnet session is terminated each time the Configuration option is pressed. Log-on to Telnet via the Configure username & password option and not via the Viewer username & password. Log-on to unit via Telnet was performed, but after a while the Telnet session is terminated. Telnet session is terminated in cases where no key was pressed and there was no activity for over more than three (3) minutes. No SNMP TRAP events 1. Use WEB browser to view System are received Configuration->Security WEB page and verify that the SNMP checkbox is checked (selected). 2. Check System Configuration->SNMP WEB page and verify that the remote SNMP manager IP matches and Trap community string matches the Remote SNMP manager Trap configuration. 3. In cases where Firewall is is being used, enable UDP port 162 SysLog Server IP was set properly, but Log messages are not received 1. In cases where Firewall is being used, enable UDP port 514 One of the ports was disabled. After the unit was turned Off and On, it suddenly turned On again. 1. When changing port status, verify that the Save & Update button is pressed. 2. Verify that the PD is compatible to the detection method of the system. PowerDsine 79 Power over Ethernet Solutions Power View Pro Table 6-1: Troubleshooting Steps Symptom When using a web Browser and accessing View Status Web page, all ports are red illuminated and a question mark appears PowerDsine Corrective Steps If the Midspan doesn't provide power to PoE PDs, try to update the internal firmware. If problem persists, contact technical support. 80 Power over Ethernet Solutions Power View Pro 7 7.1 Softw are Update Architecture There are two types of software associated with the Power over Ethernet (PoE) Midspan: ♦ ♦ Midspan Application – Update of Midspan management application (including all Web pages) that provide remote NMS management capabilities Midspan Firmware – Update firmware used to manage PoE Power ports. MOTHERB OARD DAUGHTER BOARD DEVICE SOFT WA RE AGENT GUI LAN PC TFTP Server Figure 7-1: System Software Architecture PowerDsine 81 Power over Ethernet Solutions Power View Pro 7.2 7.2.1 Software Upgrade General Software update is required when a newer software version is issued by the vendor, or when malfunction occurs and the current version must be re-installed. To perform software update, the user must verify that it has TFTP Server application and that an update software files package is available ( see image bellow) Software update menu can be accessed only by Telnet (remote software update) or Console (local software update). ♦ ♦ Telnet (using RJ-45) – Provides remote update capabilities, with no need to be in the site itself. Console (RS232 connector) – Provides local access to software update menus. NOTE: In both cases software update is performed by TFTP. The Telent or Console options are utilized in order to access the appropriate menu and activate software update via TFTP. NOTE: When accessing the system via Telnet, the user is prompted to type user name and password. If upgrading is performed locally, user name and password are not required. PowerDsine 82 Power over Ethernet Solutions Power View Pro 7.2.2 Upgrade Process ¾ To Upgrade the software: 1 Install the TFTP software as described in Para. 3.5: “TFTP Server Configuration”. 2 Copy the software update files to your TFTP Server desired folder. It is recommended that the TFTP Server will be used on the same Ethernet network as the Midspan. 3 Activate the HyperTerminal application; HyperTerminal main screen appears (empty). 4 Click ENTER or ESC; the main menu appears; 5 Select the Configuration & Maintenance Menu (2); the following screen appears: PowerDsine 83 Power over Ethernet Solutions Power View Pro 6 Select the Software Update Menu (4); the following screen appears: PowerDsine 84 Power over Ethernet Solutions Power View Pro 7 Type the appropriate TFTP server‘s IP address; the following screen appears: 8 Select the application update option and then click ENTER. An update.ini TFTP file containing a list of all files is downloaded to the Midspan. Upon completion of files update, the Midspan resets itself (in cases where Telnet connection is being used, Telnet connection is disconnected). PowerDsine 85 Power over Ethernet Solutions Power View Pro Revision History Revision Level / Date Para. Affected/page Description 1.0 / January 05 First Release 1.1 / September 05 S/W RELEASE 2 © 2005 PowerDsine Ltd. All rights reserved. PowerDsine is a registered trademark of PowerDsine LTD. All other products or trademarks are property of their respective owners. The product described by this manual is a licensed product of PowerDsine.