How to Upgrade A TV’s Firmware over USB Your TV is equipped with a USB 2.0 that is used to display media as well as for firmware updates via USB. To update your TV via this method you will need the following: 1. A USB flash drive with the storage capacity large enough for the firmware file. 2. A computer with an internet connection. 3. WinZip (this is a program used to open the downloaded firmware file and is standard on windows based PCs). Updating your firmware is a two Part process. Part 1 is downloading the firmware; Part 2 is loading it onto the TV. Continue reading for Part 1. Part 1: Downloading the Firmware To download the firmware for your TV, follow these steps: 1. Go to the download center on Samsung's main page. Click here to be connected to the download center. 2. After searching your TVs model number, select the firmware section of the downloads 3. Now select the .exe file in the firmware section 4. After click on the .exe file you will receive this security warning. Click on "Save". Samsung North America Contact Center 1 Copyright © 1995-211 SAMSUNG All rights reserved. 5. Select the folder you would like to save the file to. We recommend the desktop to easily find the file. Then click on "Save" 6. The file will download. When finished click on "Run". Samsung North America Contact Center 2 Copyright © 1995-211 SAMSUNG All rights reserved. 7 You will receive a se 7. ecurity warn ning, click on n "Run" to continue. c 8 WinZip will 8. w open, Click on brow wse and sele ect the folder you would d like the firmware save ed to, we recomme end the des sktop. Click on Unzip bu utton after you y have loc cated where e you want to t place the files. Samsung North America Contact Center 3 Copyright © 1995-211 SAMSUNG All rights reserved. 9. WinZip will extract the files after you click on the Unzip button. The number of files will depend on the firmware. Click "Ok" and close WinZip. 10. You will now have a folder in your selected save location. Take that folder and place it on your Thumb drive. Note: • The folder name will depend on the firmware. • When the folder is put on your thumb drive do not place it in a sub folder. If it is in a sub folder the TV will not be able to find the firmware. Now that you have the firmware downloaded you are ready to update the firmware on your TV. Continue to Step 3 for instructions on completing Part 2. Once you have the firmware unzipped and loaded onto your thumb drive you are ready to upload it onto your TV. Samsung North America Contact Center 4 Copyright © 1995-211 SAMSUNG All rights reserved. To upload the firmwares to your TV follow these steps. 1. Connect your USB thumb drive with the firmware file on it to your TV's Service port. 2. Using your TV's remote press MENU to open the Main menu 3. Use the up ▲ or down ▼ and select the "Support" section of the Main Menu, then press ENTER. 4. Use the up▲ or down ▼ to select the "Software Upgrade" option, then press ENTER. 5. The Software Upgrade menu will appear and by default "By USB" will be highlighted if it is not use the up▲ or down ▼ to select "By USB", then press ENTER 6. A message will appear on your screen stating "Scanning for USB. May take up to 30 seconds..." 7. After finding the firmware, your TV will display a message that "A valid firmware version was found" and ask if you would like to update. Press ENTER to accept and begin the installation. 8. After the firmware finishes installing your TV will power off and then power back on. Samsung North America Contact Center 5 Copyright © 1995-211 SAMSUNG All rights reserved. 9. Your TV will now have the lates 9 st firmware. If the firmw ware update e fails, re-fo ormat the th humb drive ad the firmw ware files, and repeat frrom step 1. to fat32,, re-downloa Samsung North America Contact Center 6 Copyright © 1995-211 SAMSUNG All rights reserved.