PRODUCT WARRANTY SERVICE POLICY RETURN MATERIAL PROCEDURE ® PRODUCT WARRANTY All Magnetrol® level and flow controls are warranted free of defects in materials and workmanships for five full years (mechanical parts) / one full year (electronic parts) from the date of original factory shipment. If returned within the warranty period; and, upon factory inspection of the control, the cause of the claim is determined to be covered under warranty; then, Magnetrol® will repair or replace the control at no cost to the purchaser (or owner) other than transportation. Magnetrol® shall not be liable for misapplication, labour claims, direct or consequential damage or expense arising from the installation or use of the equipment. There are no other warranties expressed or implied, except special written warranties covering some Magnetrol products. SERVICE POLICY Owners of Magnetrol® products may request the return of a control; or, any part of a control for complete rebuilding or replacement. They will be rebuilt or replaced promptly. Magnetrol International will repair or replace the control, at no cost to the purchaser, (or owner) other than transportation cost if: a. Returned within the warranty period; and, b. The factory inspection finds the cause of the malfunction to be defective material or workmanship. If the trouble is the result of conditions beyond our control; or, is NOT covered by the warranty, there will be charges for labour and the parts required to rebuild or replace the equipment. In some cases, it may be expedient to ship replacement parts; or, in extreme cases a complete new control, to replace the original equipment before it is returned. If this is desired, notify the factory of both the model and serial numbers of the control to be replaced. In such cases, credit for the materials returned, will be determined on the basis of the applicability of our warranty. No claims for misapplication, labour, direct or consequential damage will be allowed. RETURNED MATERIAL PROCEDURE So that we may efficiently process any materials that are returned, it is essential that a “Return Material Authorisation” (RMA) form will be obtained from the factory. It is mandatory that this form will be attatched to each material returned. This form is available through Magnetrol®ʼs local representative or by contacting the factory. Please supply the following information: 1. Purchaser Name 2. Description of Material 3. Serial Number and Ref Number 4. Desired Action 5. Reason for Return 6. Process details Any unit that was used in a process must be properly cleaned in accordance with the proper health and safety standards applicable by the owner, before it is returned to the factory. A Material Safety Data Sheet (MSDS) must be attached at the outside of the transport crate or box. All shipments returned to the factory must be by prepaid transportation. Magnetrol will not accept collect shipments. All replacements will be shipped Ex Works. BULLETIN N°: EFFECTIVE: SUPERSEDES: UNDER RESERVE OF MODIFICATIONS BE 41-350.3 JANUARY 2011 June 1998 www.magnetrol.com BENELUX FRANCE Heikensstraat 6, 9240 Zele, België -Belgique Tel. +32 (0)52.45.11.11 • Fax. +32 (0)52.45.09.93 • E-Mail: [email protected] DEUTSCHLAND Alte Ziegelei 2-4, D-51491 Overath Tel. +49 (0)2204 / 9536-0 • Fax. +49 (0)2204 / 9536-53 • E-Mail: [email protected] INDIA C-20 Community Centre, Janakpuri, New Delhi - 110 0058 Tel. +91 (11) 41661840 • Fax +91 (11) 41661843 • E-Mail: [email protected] ITALIA Via Arese 12, I-20159 Milano Tel. +39 02 607.22.98 (R.A.) • Fax. +39 02 668.66.52 • E-Mail: [email protected] U.A.E. DAFZA Office 5EA 722 • PO Box 293671 • Dubai Tel. +971-4-6091735 • Fax +971-4-6091736 • E-Mail: [email protected] UNITED KINGDOM Unit 1 Regent Business Centre, Jubilee Road Burgess Hill West Sussex RH 15 9TL Tel. +44 (0)1444 871313 • Fax +44 (0)1444 871317 • E-Mail: [email protected]